Key Account Manager II
About The Position
The Key Account Manager II plays a critical role in supporting large and complex Property & Casualty (P&C) insurance carriers and is responsible for driving strong execution, operational alignment, identifying cross-sell opportunities and long-term value realization across TransUnion’s data driven marketing solutions. The Key Account Manager II works in close partnership with Account Executives, who retain ownership of client relationships and commercial strategy, while this role focuses on delivery excellence, program leadership, and optimization. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. This role reports directly to the Sales Director, Account Development within the Direct Sales division.
Requirements
- 8–12+ years of experience in account management, client delivery, or customer success roles.
- Direct experience supporting Property & Casualty insurance carriers.
- Proven ability to lead large‑scale direct marketing programs (mail and email).
- Experience working in partnership with sales teams where Account Executives own the client relationship.
- Strong organizational and stakeholder management skills.
- Highly seasoned and professional verbal and written communication skills, with the ability to engage effectively with internal teams as well as external clients and partners.
- Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
Nice To Haves
- Experience supporting insurance acquisition or cross‑sell programs.
- Familiarity with data‑driven marketing, identity, or analytics solutions.
- Comfort working in a highly matrixed, cross‑functional environment.
- Experience supporting executive‑level client discussions.
Responsibilities
- Lead day‑to‑day execution for assigned P&C insurance carrier accounts and serve as the primary operational point of contact for clients.
- Own onboarding, implementation, optimization, and issue resolution.
- Lead enterprise‑scale direct marketing programs, including direct mail and email.
- Oversee audience strategy, execution readiness, campaign coordination, and performance tracking.
- Partner with analytics and operations teams to support optimization and actionable insights.
- Collaborate closely with Account Executives to support account plans and growth objectives.
- Identify expansion opportunities based on solution usage and program performance.
- Support QBRs, planning discussions, and renewal readiness.
- Coordinate across Product, Analytics, Operations, Legal, Compliance, and Billing teams.
- Ensure adherence to insurance‑specific data governance and regulatory requirements.
Benefits
- Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
- Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
- Tax-advantaged HSA and FSA accounts.
- Company-paid basic life and AD&D.
- Optional voluntary life and AD&D for you and your family.
- Short- and long‑term disability.
- Optional legal plan, pet insurance, and travel accident coverage.
- Adoption assistance and fertility planning coverage.
- Caregiver support.
- Dependent Care FSA for possibility of an employer match.
- Complimentary Care@Work membership.
- Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
- 401(k) with employer match.
- Employee Stock Purchase Plan (ESPP).
- Financial wellness resources.
- Career coaching.
- Optional long‑term care insurance.
- Tuition reimbursement.
- Flexible time off for exempt employees or paid time off for nonexempt employees.
- Up to 12 paid holidays per year.
- Commuter benefits.
- Employee discounts.
- Charitable gift matching.
- Paid volunteer time off.
- Corporate volunteer events.
- 24/7 support including professional therapy, coaching, and emotional well‑being programs.
- Guided meditation and resources that support physical, mental, social, and financial wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
