Key Account Manager II/ III- HYBRID

Dominion Energy•Cayce, SC

7d•Hybrid

About The Position

Dominion Energy is seeking to fill three Key Account Manager II/III positions, with two located in Cayce, SC and one in Charleston, SC. These roles are designed for individuals who want to work for a purpose-driven company that values safety and collaboration. The positions offer a hybrid 3-2 work schedule, allowing for flexibility with three days in the office and two days of teleworking. Military service members and veterans with specific ranks are encouraged to apply. The roles utilize broad delivery knowledge and technical skills to provide premier service to the company's largest, most complex electric and gas customers. Account managers will serve as the single point of contact for multiple customers, developing and maintaining strategic relationships. Responsibilities include coordinating and managing projects and company processes on behalf of customers, coordinating new service arrangements, ensuring service reliability, investigating electrical service operations, identifying and responding to power quality issues, and coordinating company support. Additionally, account managers will perform billing reconciliation, analyze and resolve billing disputes, provide detailed explanations of rates, and conduct periodic account consumption history analysis. They will also consult on energy efficiency and demand response programs, provide cost estimates for economic development projects, manage contracting, and troubleshoot issues. For new business project coordination in Commercial and Residential developments, they will make recommendations for related services, act as the primary point of contact throughout construction, assist in problem resolution, and ensure all necessary documents are filed for closure.

Requirements

Key Account Manager II: 2-3+ years directly related experience required.
Key Account Manager III: 5-6+ years directly related experience required.
Significant knowledge of the natural gas system and of the electrical distribution and transmission systems design and operation, metering, power quality, industrial processes and new technologies, building systems, energy management and analysis, business development opportunities, company policies and procedures, rates and billing, and emerging energy markets.
Strong verbal, written and presentation communication skills.
Effective interpersonal, organization and project management skills.
Demonstrated consultative sales and negotiating skills.
Excellent customer service skills.
Computer proficiency with applicable PC software.
Ability to interpret existing codes, regulations and practices as they apply to projects and daily work.
Ability to troubleshoot and correct problems.
Ability to simplify complex processes.
Ability to effectively execute plans with minimal involvement by management.

Nice To Haves

Bachelor's degree in Business or Engineering, or other disciplines may be substituted.
Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate equivalent combination of education and years of experience will be considered.

Responsibilities

Serve as the single point of contact for multiple customers.
Develop and maintain strategic relationships with assigned key account customers.
Coordinate, integrate, and manage projects and company processes on customer's behalf.
Coordinate new service arrangements including desired service characteristics, excess facilities, rate applications, associated contracts and costs.
Provide improved service reliability by responding to customers and investigating electrical service operations.
Identify potential power quality deficiencies and respond to power quality issues.
Coordinate available company support and assistance.
Perform billing reconciliation by analyzing, reconciling, and resolving customer or company billing disputes.
Provide detailed explanation/applications of rates to customers.
Perform periodic account consumption history analysis for optimal rate implementation.
Provide consultation on state commission-approved energy efficiency or demand response programs offered by the company.
For economic development projects, provide initial costs estimates to prospects from the electric and gas engineering teams.
Manage all contracting and troubleshoot any issue that may arise for economic development projects.
Perform new business project coordination duties for both Commercial and Residential developments.
Make recommendations and forward contact information for related services such as Gas, Lighting, Demand Side Management and other services that may be of interest to the customer.
Act as the primary point of contact for the customer throughout the construction process.
Assist in problem resolution between the developer and affected department.
Ensure all documents such as contracts, signed prints, and right of way documents are included and filed for closure at completion.