Key Account Manager, Enterprise Gifting
About The Position
1-800-FLOWERS.COM, Inc. is seeking an accomplished Enterprise Account Executive to acquire and onboard new business customers to our self-service gifting platform. This is a hunter role for a seller who enjoys opening doors, building pipelines from the ground up, and closing complex B2B opportunities. The Account Executive owns the new-business sales cycle from target-account selection and outbound prospecting through discovery, solution development, negotiation, close, and onboarding coordination. The role engages decision-makers across Human Resources, Employee Experience, Procurement, Finance, Sales, Marketing, Customer Experience, Operations, and executive leadership. The successful candidate will represent the full 1-800-FLOWERS.COM, Inc. family of brands, including 1-800-Flowers.com, Harry & David, Personalization Mall, Cheryl's Cookies, The Popcorn Factory, and other portfolio brands. The goal is to create scalable gifting programs supported by flexible purchasing, procurement, and invoicing options.
Requirements
- Five or more years of quota-carrying B2B sales, business development, platform sales, or strategic-partnership experience
- Demonstrated success prospecting for and closing net-new business
- A strong hunter mindset and the resilience to create opportunities rather than rely primarily on inbound leads
- Experience building a self-generated pipeline and owning the full sales cycle
- A record of meeting or exceeding sales goals in a consultative environment
- Ability to engage senior leaders and navigate multi-stakeholder buying groups
- Strong presentation, written communication, negotiation, closing, organization, and follow-up skills
- Working proficiency with Salesforce or a comparable CRM
- Ability to collaborate across functions while retaining personal ownership of results
- Bachelor's degree or an equivalent combination of education and relevant experience
- Ability and willingness to travel approximately 20–25% based on business needs
Nice To Haves
- Experience selling enterprise platforms, e-commerce, corporate gifting, employee recognition, incentives, rewards, procurement solutions, or related B2B services
- Familiarity with eProcurement workflows, purchase orders, credit terms, and consolidated invoicing
- Experience selling into HR, Employee Experience, Procurement, Finance, Sales, Marketing, Customer Experience, or Operations
- Experience guiding opportunities through legal, information-security, finance, and procurement review
Responsibilities
- Build a self-generated pipeline through cold calling, personalized email, LinkedIn and social selling, referrals, networking, events, partnerships, and account-based prospecting.
- Research target companies, identify business triggers, map buying committees, and create account-specific engagement strategies.
- Engage senior decision-makers and champions across the functions involved in enterprise gifting and purchasing.
- Consistently achieve activity, pipeline, new-account, revenue, and profitability goals.
- Lead opportunities from first outreach through qualification, discovery, presentation, proposal, negotiation, contracting, and close.
- Translate customer needs into a clear enterprise gifting solution using the appropriate brands, products, platform capabilities, and purchasing options.
- Deliver persuasive presentations, platform demonstrations, proposals, and business cases that show strategic value and expected outcomes.
- Navigate complex buying processes involving procurement, finance, legal, information security, operations, and executive sponsors.
- Negotiate pricing, terms, program commitments, and commercial arrangements while protecting long-term customer and company value.
- Position the self-service platform as a scalable solution for centralized and distributed corporate gifting.
- Explain ordering, account management, billing, reporting, invoicing, and procurement options in clear business terms.
- Identify implementation and integration requirements early, then partner with technical, finance, legal, operations, and customer-success teams to define a feasible solution.
- Coordinate the transition from signed agreement to account setup, training, launch, and early adoption.
- Maintain accurate activity, pipeline, next-step, and forecast information in Salesforce and provide reliable revenue forecasts.
Benefits
- Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) retirement savings program
- Mental health resources and Employee Assistance Program (EAP)
- Paid vacation time (accrued based on hours worked and tenure)
- Paid company holidays
- Employee discount across our family of brands
- Potential eligibility for annual merit-based compensation increases, where applicable
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What This Job Offers
Job Type
Full-time
Career Level
Senior
