Key Account Manager Electrophysiology, Quebec

Johnson & Johnson Innovative Medicine•Quebec, QC

18h•CA$94,000 - CA$162,150•Remote

About The Position

The Key Account Manager (KAM) is responsible for creating and implementing account strategies and developing long-term partnerships with our most trusted customers in hospitals, provincial procurement groups, as well as health system administrators within the governmental space. Partnering with members of the Johnson & Johnson MedTech (JJMT) Sales & Marketing teams, the KAM will enable positive business outcomes for the Electrophysiology portfolio across key customers. The KAM will utilize their strong leadership skills to effectively align internal team members to meet account specific objectives. Identifying and leading key business opportunities with the customer facing teams in Quebec, the KAM will increase our competitive advantage in the region at targeted strategic hospitals by leveraging strong relationships with procurement, clinical stakeholders, policy makers and Health System administrators across the province.

Requirements

Minimum of 6-8 years of Sales Leadership &/or Key Account Management
Demonstrated success in Key Account Management, with proven record of successful implementation and execution
Background and understanding of the Canadian and regional healthcare system, GPO/SSO/procurement landscape, patient and payment pathways, digital asset adoption, and relevant regulations.
University degree in business or science.
Bi-lingual (French/English) is required for Quebec
Uses appropriate analysis and tools to critically examine information, recognize trends, and make informed decisions/recommendations
Ability to translate healthcare environment knowledge into effective and executable commercial strategies
Acts as an ambassador for JJMT, its vision and values that achieves patient focus at all levels of the business
Anticipates customer requirements and aligns internal resources to ensure business opportunities are met in a way that adds value
Focuses externally, analyzing market forces and market access dynamics to position JJMT to better capitalize on business opportunities
Quickly adapts to guide and support all franchises’ business objectives and customer segments
Seeks out challenges and stretch opportunities
Can remain focused on the ‘big picture’ while carrying out multiple tasks for different stakeholders at the same time
Builds trust, values openness in others, and seeks to incorporate a diversity of perspectives
Demonstrates the ability to grow relationships over the long term
Supports commercial teams through engagement on key regional initiatives
Recognizes and communicates the need for change, embracing innovation
Strong and effective communication skills
Drives change to deliver a superior customer experience

Nice To Haves

MBA considered an asset
Strong presentation skills

Responsibilities

Identify target accounts and growth opportunities by integrating portfolio strategies and customer insights.
Actively engages relevant business partners (marketing, sales, contracts, finance, legal, HCC), aligning on key priorities that will develop long term, sustainable, value-based partnerships.
Facilitates the integration of customer insights into the development of strategic account plans.
Develops sustainable strategic relationships with leaders at identified hospitals to maximize effectiveness in the account, driving growth and ultimately positioning JJMT as the preferred and trusted partner in the delivery of innovative technologies and solutions that enhance patient care.
Demonstrates a consultative and interactive approach in engaging customers to facilitate and achieve results, i.e., follows up on customer interactions and commitments, effectively positions emerging technologies and solutions to meet unmet health system and patient needs.
Applies advanced negotiating techniques and incorporates a consultative approach, compliantly implementing measurable short and long-term value that leads to mutually beneficial outcomes.
Encourage, negotiate, and motivate others to be accountable, to act and achieve desired outcomes.
Ensures executional excellence by taking a comprehensive, systematic approach to provide guidance through solutioning and enable quick wins and learnings to be incorporated into evolving plans.
Focus areas on Revenue Pipeline and tender shaping, therapy advancement, KSA planning and Market Shaping.
Assumes personal ownership and holds others accountable for compliant and flawless execution; eagerly accepts stretch goals; challenges others to make the customer central to all thinking.
Integrates financial acumen, data, analytics, and knowledge of J&J customer needs to translate insights into business solutions.
Has a strong understanding of financial drivers impacting sales growth, profitability and risk.
Experience defining and driving strategic contracting offerings and solutions for a mix of capital equipment, consumable and associated services.
Leverage knowledge of the healthcare environment, emerging patient pathways, marketplace, and competitive landscape to identify future market forces and develop partner networks to effectively position JJMT as the partner of choice.
Shape and influence regional healthcare procurement by advocating for a focus on health and economic outcomes from JJMT innovations.
Shape the provincial procurement landscape to ensure sustainable competitive advantage, innovative procurement policies, and innovation adoption.
Prepare the market and help launch new, innovative technologies.