Key Account Manager - Customer Success in Cybersecurity

FRSecure•Edina, MN

1d•$65,000 - $70,000•Hybrid

About The Position

The Key Account Manager is responsible for ensuring high client satisfaction and success for both new and existing customers. You will be the bridge between our clients and the teams who deliver exceptional work, operating as a thoughtful partner who can balance client advocacy with internal alignment. This position is for you if you excel at building trust, solving problems, and driving forward momentum, translating shifting client expectations into clear direction.

Requirements

Bachelor’s degree in business or related field, or equivalent combination of education and experience
Minimum 2-3 years of sales experience required, preferably in cybersecurity or technology field
Minimum 2-3 years of customer relationship experience preferred
Experience with Customer Relationship Management software required, Salesforce preferred
Detailed knowledge of products and services being offered to determine solutions that fit client’s business needs
Aptitude for ensuring that services consistently meet client needs and outcomes
Proven ability to communicate with clarity and professionalism across both written and verbal channels
Demonstrate strong analytical and problem-solving skills, with the ability to assess complex situations, identify opportunities, and make strategic decisions that drive results
Strong client focus, with exceptional collaborative, problem-solving and influencing skills
Proven capacity to prioritize, organize, and manage time effectively in a dynamic environment
Ability to develop and maintain strong relationships and be a trusted advisor for clients
Ability to work effectively within a fast-paced, deadline-driven environment
Proficient with all Microsoft Office Suite products

Responsibilities

Managing and developing trusted relationships with existing client accounts
Driving sales through consultation and engaging with clients on their business needs and recommend solutions to improve their information security program
Developing strategic account plans and execute activities to drive upsell, cross sell and renewal opportunities with existing clients to reach annual quotas
Identifying new opportunities, markets, and manage sales pipeline
Clearly communicating expectations with clients and execute effective handoff for project management and professional services delivery
Collaborating with Project Managers to ensure deadlines are met and projects are both on schedule and in budget
Assuring client satisfaction by following up on client survey results
Collaborating with the Operations team to recommend refinements and improvements to the overall client experience
Suggesting actions to improve sales performance and identify opportunities for growth
Maintaining up-to-date awareness of company activities, industry trends and regulations
Maintaining a portfolio of up to 200 accounts (after getting ramped up) to satisfaction and make sure projects are started in a timely manner
Generating referrals each quarter from existing client base
Accurately maintaining client records using CRM

Benefits

Flexible schedules
Remote or hybrid work options
Employee Assistance Program (EAP)
Ongoing learning opportunities
Support for professional development
Medical insurance
Dental insurance
Vision insurance
Health savings account options
Flexible savings account options
Dependent care savings account options
Life insurance
Disability insurance
401(k) with employer match up to 4%
Pet insurance
Unlimited paid time off
Paid parental leave (6 weeks for non-birthing parents, 12 weeks for birthing parents)
11 paid holidays
Volunteer time off