Key Account Manager - Customer Success in Cybersecurity

FRSecure • Edina, MN

1d • Hybrid

About The Position

The Key Account Manager is responsible for ensuring high client satisfaction and success for both new and existing customers. You will be the bridge between our clients and the teams who deliver exceptional work, operating as a thoughtful partner who can balance client advocacy with internal alignment. This position is for you if you excel at building trust, solving problems, and driving forward momentum, translating shifting client expectations into clear direction.

Requirements

• Bachelor’s degree in business or related field, or equivalent combination of education and experience
• Minimum 2-3 years of sales experience required, preferably in cybersecurity or technology field
• Minimum 2-3 years of customer relationship experience preferred
• Experience with Customer Relationship Management software required, Salesforce preferred
• Detailed knowledge of products and services being offered to determine solutions that fit client’s business needs
• Aptitude for ensuring that services consistently meet client needs and outcomes
• Proven ability to communicate with clarity and professionalism across both written and verbal channels
• Demonstrate strong analytical and problem-solving skills, with the ability to assess complex situations, identify opportunities, and make strategic decisions that drive results
• Strong client focus, with exceptional collaborative, problem-solving and influencing skills
• Proven capacity to prioritize, organize, and manage time effectively in a dynamic environment
• Ability to develop and maintain strong relationships and be a trusted advisor for clients
• Ability to work effectively within a fast-paced, deadline-driven environment
• Proficient with all Microsoft Office Suite products

Nice To Haves

• Salesforce preferred

Responsibilities

• Managing and developing trusted relationships with existing client accounts
• Driving sales through consultation and engaging with clients on their business needs and recommend solutions to improve their information security program
• Developing strategic account plans and execute activities to drive upsell, cross sell and renewal opportunities with existing clients to reach annual quotas
• Identifying new opportunities, markets, and manage sales pipeline
• Clearly communicating expectations with clients and execute effective handoff for project management and professional services delivery
• Collaborating with Project Managers to ensure deadlines are met and projects are both on schedule and in budget
• Assuring client satisfaction by following up on client survey results
• Collaborating with the Operations team to recommend refinements and improvements to the overall client experience
• Suggesting actions to improve sales performance and identify opportunities for growth
• Maintaining up-to-date awareness of company activities, industry trends and regulations
• Maintaining a portfolio of up to 200 accounts (after getting ramped up) to satisfaction and make sure projects are started in a timely manner
• Generating referrals each quarter from existing client base
• Accurately maintaining client records using CRM

Benefits

• Flexible schedules
• Remote or hybrid work options
• Employee Assistance Program (EAP)
• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account options
• Flexible savings account options
• Dependent care savings account options
• Life insurance
• Disability insurance
• 401(k) with employer match up to 4%
• Pet insurance
• Unlimited paid time off
• Paid parental leave (6 weeks of 100% regular, straight time weekly pay for non-birthing parents, and 12 weeks of 100% regular, straight time weekly pay for birthing parents)
• 11 paid holidays
• Volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level