Key Account Management Specialist

Nasoya Foods USA, LLC.•Ayer, MA

1d•Onsite

About The Position

Nasoya, a leading brand in plant-based protein, is seeking a Key Account Management Specialist to manage order processing and fulfillment for their key accounts. The company has a rich history of introducing Americans to tofu and has expanded its product line to include a variety of ready-to-serve items. This role is crucial for ensuring accurate and timely order fulfillment, maintaining strong customer relationships, and coordinating with various internal teams and external partners.

Requirements

Bachelor’s Degree in Supply Chain Management, Business or a related field
2+ years of experience in order management, customer service, or supply chain roles preferably in food manufacturing.
Strong analytical ability.
Proficiency in ERP systems (SAP, Oracle, etc.), Microsoft Office (Excel, Word, Outlook), and order tracking tools.
Strong attention to detail, problem-solving abilities, excellent communication, and the ability to work in a fast-paced environment.

Nice To Haves

Familiarity with food industry regulations (FDA, USDA, HACCP) is a plus.

Responsibilities

Accurately enter and manage customer orders in the ERP system, ensuring proper pricing, SKU#, order quantity, and delivery schedules.
Monitor and track orders from receipt to shipment, proactively addressing delays or issues.
Track product inventory to ensure that orders are fulfilled accurately and efficiently.
Coordinate with production, warehouse, and logistics teams to ensure timely order fulfillment.
Verify and process order adjustments, returns, and credits in compliance with company policies.
Experience with EDI using customer portal for order management.
Collaborate with 3PL warehouses to ensure accurate order fulfillment execution.
Generate invoices with accurate shipped quantity and price.
Act as the main contact for key account/customers on order status, delivery updates and issue resolution.
Work closely with sales and account managers to align on customer expectations and special requests.
Address customer inquiries related to order discrepancies, shortages, and shipping delays.
Collaborate with inventory and demand planning teams to ensure order accuracy and product availability.
Identify and escalate potential stock shortages, production delays, or quality issues that may impact order fulfillment.
Assist in maintaining order forecasts based on customer demand and historical trends.
Understand customer demand and ordering patterns, including promotions, to support production planning through sales data analytics.
Ensure all orders comply with food safety regulations, labeling requirements, and company policies.
Maintain accurate records of orders, shipments, and customer interactions for auditing and reporting purposes.
Support internal and external audits by providing necessary order-related documentation.