Key Account Management Senior Expert NORTAM

CMA CGM • Detroit, MI

4d • $140,000 - $150,000 • Remote

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Salary range $140k-$150k YOUR ROLE Your primary purpose is to develop and strengthen CEVA’s business relationships with strategic Automotive customers in North America. You will align business and financial commitments, as well as company resources, to ensure customer success and long-term growth. Key areas of focus include: Customer Growth: Identify, develop, and expand business opportunities while ensuring operational excellence Customer Retention: Safeguard and maintain existing business across all geographies Customer Relationships: Build and expand senior-level relationships across regions and business units Negotiations: Lead and coordinate contract negotiations and major commercial opportunities

Requirements

• Bachelor’s degree required; Master’s degree preferred
• Strong experience in logistics and multinational environments
• 10+ years of experience in international supply chain and logistics
• 5+ years in key account leadership roles
• Proven experience in commercial negotiations
• Experience managing global networks and virtual teams
• Strong knowledge of compliance, supply chain, and global commerce
• Advanced negotiation and analytical skills
• Strong stakeholder management at executive level
• High level of cultural awareness and international exposure
• Excellent communication and presentation skills

Responsibilities

• Act as the primary commercial point of contact for assigned customers
• Coordinate with internal stakeholders (Sales, Operations, BD leaders) to ensure alignment and execution
• Ensure consistency of the CEVA customer experience globally
• Develop and implement strategic account plans, including growth targets and relationship management
• Provide regular updates, reports, and executive briefings, including to senior leadership
• Develop and execute strategies to retain existing business and achieve high customer confidence
• Build and maintain strong relationships at C-level and across all relevant customer levels
• Identify, escalate, and resolve issues in collaboration with CEVA leadership
• Own and drive account growth through comprehensive development plans
• Identify and qualify new business opportunities from concept to contract
• Collaborate with Product Leaders to deliver integrated solutions
• Lead complex negotiations in compliance with legal and regional requirements
• Manage investment proposals, business cases (ICAP), and ROI evaluations
• Demonstrate deep expertise in the Automotive sector and supply chain strategies
• Apply a consultative approach with a strong solutions-oriented mindset
• Support customers with strategic insights and execution excellence

Benefits

• Paid Time Off
• 401(k)
• Health insurance
• Employee benefits platform (gym, retail, travel, automotive, hospitality discounts, and more)
• Pet insurance
• Company contribution to health savings account
• Prescription coverage
• Dental coverage
• Vision coverage
• Company paid life insurance
• Accident insurance
• Short- and long-term disability coverage
• Employee assistance plan
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match
• Flexible Paid Time Off programs including company paid holidays
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior