Key Account Management Expert NORTAM (Healthcare)
About The Position
CEVA Logistics is a global supply chain solutions provider seeking a Key Account Management Expert for North America in the Healthcare sector. This role is responsible for developing and strengthening business relationships with strategic Healthcare customers across North America, ensuring alignment of commercial priorities, financial performance, and operational capabilities to achieve customer success. The position focuses on managing a portfolio of key healthcare and pharmaceutical accounts, with a specific emphasis on complex logistics solutions such as cold chain and handling regulatory-sensitive environments.
Requirements
- Proven experience managing Regional or Global Key Accounts, preferably within Healthcare or Pharma sectors.
- Strong knowledge of supply chain solutions, including cold chain logistics and regulatory requirements (GDP).
- Demonstrated ability to manage complex commercial negotiations and strategic customer relationships.
- Solid understanding of RFQ processes, pricing strategies, and solution design.
- Strong commercial acumen with the ability to drive growth and profitability within assigned accounts.
- Excellent stakeholder management skills with the ability to influence at all levels of the organization.
- Strong analytical, problem-solving, and decision-making capabilities.
- Advanced communication and presentation skills, including interaction with senior executives.
- Proficiency in Microsoft Office and business tools.
- Fluent in English.
Responsibilities
- Act as the senior relationship manager for an assigned portfolio of Healthcare accounts, developing strong relationships at executive and decision-maker levels.
- Develop and execute account strategies, including forecasts, budgets, and growth plans aligned with CEVA’s commercial objectives.
- Collaborate cross-functionally with Operations, Pricing, Solutions, and Procurement teams to deliver integrated logistics solutions.
- Drive sales performance by monitoring customer activity, profitability, and growth opportunities.
- Lead customer pricing discussions and proposals, coordinating internally and negotiating externally.
- Identify value creation opportunities and propose innovative, customer-centric solutions.
- Support cross-selling initiatives across CEVA’s business lines to maximize account penetration and growth.
- Ensure alignment between customer expectations and operational delivery to support long-term partnerships.
Benefits
- Competitive Paid Time Off
- 401(k) with company match
- Health insurance
- Access to an employee benefits platform with discounts across retail, travel, fitness, and more
- Multiple health plans (company contribution to health savings account)
- Prescription coverage
- Dental coverage
- Vision coverage
- Company paid life insurance
- Company paid accident insurance
- Company paid short-term disability coverage
- Company paid long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan.
- Flexible Paid Time Off programs including company paid holidays.
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
