Global Head Key Account Management, Pharma

SGS

1d•Onsite

About The Position

This role is a member of the global Pharma Business Development leadership team, contributing to the overall growth strategy, market expansion, and commercial excellence across the Pharma segment. The position involves managing the Key Account team to assess markets for target identification and supporting corporate development strategies. It also includes prioritizing project requirements in collaboration with key stakeholders within Pharma and delivering analytics projects to an agreed schedule. The role supports global strategic and focus accounts by managing the strategic project management team, which encompasses complex RFP/RFI response coordination, multisite project management, and coordination of account governance and business reviews. Responsibilities include attending client meetings in person to present global capabilities, participating in conferences, and delivering oral presentations. The role also involves coordination and support of account development planning processes and engagement with the global network, super user support, and deployment/adoption management of commercial systems (e.g., CRM, CPQ), with liaison with corporate IT functions as appropriate. Additionally, the position requires attending and supporting regional business development meetings, participation in global sales and marketing strategy development, supporting commercial integration of acquisitions, and supporting the implementation of sales and marketing strategies. The role also provides mentoring and opportunities management support to Business Development Managers in new markets.

Requirements

Extensive experience in commercial operations support in Life Sciences services and solutions to global clients in a fast-paced, dynamic organization.
In-depth understanding of drug commercialisation and related analytical /CMC requirements.
Extensive scientific expertise in Pharma/Biopharma testing.
Knowledge of CRM and other commercial systems.
Strong team leader across complex cultural organizations.
Highly committed to achieving timeframes previously defined and agreed with customers.
Highly skilled at setting up strong networking internally and also within the client’s organization.
Analytical, decisive, adaptable, ethical, problem solver, persuasive, commercially-sensitive.
Highly customer-oriented, with a deep commercial focus.
Excellent verbal and written communication skills.
Highly developed presentation skills and ability to interact effectively with senior leadership.
Fluency in English.

Nice To Haves

Experience in a Contract Services Organization (CRO) an advantage.

Responsibilities

Manage Key Account team to assess markets for target identification and supporting corporative development strategies.
Prioritise project requirements in collaboration with key stakeholders within Pharma and deliver analytics projects to agreed schedule.
Support global strategic and focus accounts by managing the strategic project management team.
Coordinate complex RFP/RFI responses, multisite project management, and account governance and business reviews.
Attend client meetings in person to present global capabilities.
Participate in conferences and deliver oral presentations.
Coordinate and support account development planning processes and engagement with the global network.
Provide super user support and deployment/adoption management of commercial systems (e.g., CRM, CPQ).
Liaise with corporate IT functions as appropriate.
Attend and support regional business development meetings.
Participate in global sales and marketing strategy development.
Support commercial integration of acquisitions and implementation of sales and marketing strategies.
Provide mentoring and opportunities management support to Business Development Managers in new Markets.