Key Account Executive - Oceanside, CA
About The Position
The Key Account Executive will support and cultivate client retention and growth within the Key Accounts team. This role provides the level of service required of the most valued customers, exercising agility and a customer-focused attitude to ensure an exceptional experience. The Key Account Executive acts as the personal liaison for clients within a dedicated book of business, ensuring that expectations are set and met while accomplishing revenue-generating results. This role requires the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director of Key Accounts to resolve problems. By providing superior customer service, the Key Account Executive ensures their accounts have the tools and information needed to utilize our software and be successful. This role brings a value-based approach to the business that ensures not just a successful transactional experience, but a long-term journey making key accounts successful. Ensuring a growing and profitable relationship with key accounts, the Key Account Executive will be the voice of the company and the bridge to our clients’ success.
Requirements
- College degree or equivalent professional experience.
- 2-3+ years in a customer focused, industry specific, or account management position; preferred.
- Superior communication skills, able to clearly articulate ideas and concepts.
- Intermediate knowledge of both Microsoft Office and Google Suite products.
- Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred.
- Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment.
- Residence within the assigned territory is required.
- Ability and willingness to travel to or within assigned region, roughly 30% of the time every other month.
Responsibilities
- Serve as the main point of contact for clients within your assigned book of business.
- Facilitate seamless communication across departments to provide efficient solutions to client issues.
- Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
- Understand and react to the competitive landscape.
- Document all customer interactions and maintain accurate records in our CRM.
- Adapt to changing priorities and provide support in unexpected situations.
- Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business.
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
