Key Account Executive - Dallas, TX

OPENLANE•Carmel, IN

1d•Hybrid

About The Position

OPENLANE is seeking a Key Account Executive to support and cultivate client retention and growth within the Key Accounts team. This role provides the level of service required for the most valued customers, exercising agility and a customer-focused attitude to ensure an exceptional experience. The Key Account Executive will act as the personal liaison for clients within a dedicated book of business, ensuring that expectations are set and met while accomplishing revenue-generating results. This role requires the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director of Key Accounts to resolve problems. By providing superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. You will bring a value-based approach to the business that ensures not just a successful transactional experience, but a long-term journey making key accounts successful. Ensuring a growing and profitable relationship with your key accounts, you will be the voice of the company and the bridge to our clients’ success.

Requirements

College degree or equivalent professional experience.
2-3+ years in a customer focused, industry specific, or account management position; preferred.
Superior communication skills, able to clearly articulate ideas and concepts.
Intermediate knowledge of both Microsoft Office and Google Suite products.
Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred.
Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment.
Ability and willingness to travel to or within assigned region, roughly 50% of the time every month.

Responsibilities

Serve as the main point of contact for clients within your assigned book of business.
Facilitate seamless communication across departments to provide efficient solutions to client issues.
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
Understand and react to the competitive landscape.
Document all customer interactions and maintain accurate records in our CRM.
Adapt to changing priorities and provide support in unexpected situations.
Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement