Key Account Executive - Richmond, VA

Labcorp•Richmond, VA

3d•Hybrid

About The Position

Labcorp is seeking a Key Account (Sales) Executive to join their team in Richmond, VA. This role involves educating, instructing, and upselling assigned and newly generated accounts within a territory. The Key Account Executive will act as a liaison between clients and the Labcorp operations team, providing ongoing service, problem resolution, and ensuring customer retention through superior customer service. The position requires recommending client-focused solutions, managing day-to-day client operations, and working to upsell the current book of business for organic growth. Collaboration with senior sales representatives is expected to expand the client base. The role also involves continuously providing educational material to clients and resolving customer-related issues in a timely manner, with a focus on meeting and exceeding monthly retention and upsell goals.

Requirements

High School Diploma or equivalent
Proven success managing a book of business
Superior customer service skills with the ability to build trust-based relationships
Effective communication skills, both written and verbal
Ability to deliver results in a fast-paced, competitive market
Excellent time management and organizational skills
Proficiency in Microsoft Office and Excel
Valid driver’s license and clean driving record

Nice To Haves

Associate's degree or higher
3 or more years of previous outside sales experience or account management
Experience in the healthcare industry is a plus
Ability to travel overnight as needed

Responsibilities

Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
Act as a liaison between the client and the Labcorp operations team in relation to client needs
Provide ongoing service and problem resolution to customer base
Ensure customer retention by providing superior customer service
Recommend solutions that are client focused and persuasive
Provide account management for client’s day-to-day operations
Upsell current book of business to increase organic growth
Work closely with senior sales representatives to grow book of business
Continuously provide educational material to the client base
Resolve any customer related issues in a timely manner
Meet and exceed monthly retention and upsell goals on a regular basis