Key Account Coordinator – Custom Shop & Preferred Promo Channel
About The Position
The Key Account Coordinator serves as the dedicated liaison for RTIC’s Preferred Promo Channel clients, ensuring exceptional service, accuracy, and responsiveness across all touchpoints. This role blends account coordination and customer service, focused on planning and executing key industry events, managing key promotional partners, supporting Custom Shop orders, and maintaining proactive follow-up on open quotes and pending payments. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and brings a relationship-driven mindset to every interaction.
Requirements
- High School Diploma or equivalent
- 2+ years of customer service or account coordination or sales experience, ideally within a promotional products, manufacturing, or e-commerce environment.
- Proven ability to manage client relationships and navigate high-volume workloads.
- Exceptional communication, organizational, and planning skills with attention to detail.
- Ability to manage multiple priorities while maintaining high-quality standards.
- Proactive problem-solving and a customer-first mindset.
- Proficiency in CRM systems, email communication, and Microsoft/Google Suites.
- Strong sense of ownership and accountability for client satisfaction and retention.
Nice To Haves
- Experience supporting both B2B and B2C customers preferred.
Responsibilities
- Be the point person for planning and executing RTIC’s presence across key industry events throughout the year. Travel required.
- Serve as the primary point of contact for assigned promo distributors and key accounts.
- Manage incoming orders, quote requests, and product inquiries for promotional partners.
- Track order progress through fulfillment and proactively communicate updates to partners.
- Maintain an expert-level understanding of the RTIC product catalog, branding capabilities, and promo channel policies.
- Review and follow up on open quotes and unpaid invoices to ensure timely completion and accuracy.
- Collaborate with finance and operations to resolve discrepancies and confirm order readiness.
- Provide updates and escalation support to management for key accounts or high-value transactions.
- Provide administrative support to sales team
- Prepare sales presentations, reports, proposals, and customer documentation.
- Maintain customer records, sales files, and CRM data for accuracy.
- Communicate with internal departments to support customer requests and sales initiatives.
- Track action items and ensure timely completion of assigned tasks.
Benefits
- Employee discounts
- Health benefits include: medical, dental, vision, and mental health
- Disability insurance
- Life insurance
- Paid parental leave
- Tuition and professional development assistance
- Paid holidays
- PTO
- 401(k) with a company match and immediate vesting!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
