Key Account Analyst

Lindt & Sprüngli USAToronto, ON
CA$67,000 - CA$85,000Hybrid

About The Position

Reporting to the National Account Manager, the Key Account Analyst is responsible for delivering high-quality analytical and reporting support to the Walmart and Alternative Channels team. Through automation, data-driven insights, and proactive performance tracking, this role enables faster, more effective decision-making across the business. Acting as a strategic partner to the National Account Manager (NAM), Key Account Manager (KAM), and Field Sales teams, the Key Account Analyst translates complex data into clear, actionable priorities that drive commercial performance. This role also plays a key part in identifying opportunities to streamline, automate, and enhance processes to improve team efficiency and accelerate business outcomes.

Requirements

  • Advanced proficiency in Microsoft Excel, including the ability to build complex models and automate reporting
  • Strong analytical skills with a high level of attention to detail and accuracy
  • Proven ability to translate data into clear, actionable business insights for diverse audiences
  • Strong time management and prioritization skills, with the ability to perform effectively in a fast-paced environment
  • Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and external partners
  • Demonstrated ability to identify inefficiencies and proactively drive process improvements
  • Strong working knowledge of internal sales reporting tools
  • Experience with TPM (trade management and forecasting tools)
  • Familiarity with customer POS systems (e.g., Retail Link, IRI, Scintilla, etc.)

Responsibilities

  • Develop, standardize, and continuously enhance internal reporting across Walmart and Alternative Channels using advanced Excel and automation tools
  • Build scalable, automated reporting solutions that reduce manual effort and improve speed to insight
  • Extract, integrate, and analyze data from multiple sources (e.g., customer portals, SAP BI, TPM) to deliver accurate and actionable reporting
  • Deliver high-quality ad hoc analysis under tight timelines to support evolving business needs
  • Serve as the primary analytical partner to Field Sales, translating data into clear, actionable priorities that drive in-store execution and results
  • Deliver weekly and monthly reporting with concise insights, highlighting risks, opportunities, and recommended actions
  • Communicate priorities clearly across regions to ensure alignment and focus
  • Partner with customer-side analysts (Replenishment, Category) to proactively resolve issues and maintain data integrity
  • Support selling stories with store-level insights and fact-based recommendations
  • Maintain and govern Master Item Lists, ensuring accuracy and consistency across systems
  • Ensure data integrity across all tools, reports, and materials used by NAM/KAM teams
  • Support the development of high-impact, insight-led presentations for internal and customer-facing discussions
  • Translate complex datasets into clear, compelling visuals and narratives
  • Develop charts, dashboards, and analytics that support strategic storytelling
  • Provide analytical support for volume planning, forecasting, and trade spend management across everyday and seasonal business
  • Analyze trends, historical performance, and competitive insights to identify forecast risks and opportunities
  • Support forecast updates and scenario planning in collaboration with NAM/KAM
  • Partner with Finance and Supply Chain to ensure alignment on volume and spend assumptions
  • Contribute to improving forecasting accuracy through continuous process enhancements

Benefits

  • Health and Dental Plan
  • Retirement Savings Plan
  • Employee Assistance Program
  • Corporate Gym Discount Rates
  • Wellness Program
  • Chocolate!
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