Keno Writer Runner (Swing)

Wildhorse Resort & Casino•Pendleton, OR

1d•Onsite

About The Position

This position is responsible for writing Keno tickets, rotating through various responsibilities within the Keno game area, checking and paying winning tickets, and serving as a runner for Keno tickets played throughout the gaming and restaurant areas. The role emphasizes ensuring customer satisfaction through prompt, efficient, and friendly service.

Requirements

Minimum six (6) months of cash handling experience or customer service background.
Needs to stand and/or walk for long periods in a noisy environment; performs repetitive motions with wrists, hands, and fingers; moves quickly throughout the casino to comply with game time standards.
High School diploma or GED or ten years’ experience.
Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
Demonstrate basic math computation skills - adding, subtraction, and cash handling skills.
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
Requires a High-Security Gaming License clearance.
Must be at least 21 years of age.

Nice To Haves

Keno experience or training.
Ability to use 10 keys.

Responsibilities

Ensure customer satisfaction and casino play through prompt, efficient, and friendly service.
Promptly accept tickets presented by customers and write Keno tickets.
Provide customer assistance on Keno play, utilizing the playing guide instructions.
Work in different stations of the game area, such as calling the game, punching draw cards, recording numbers called, or serving as a runner for tickets played outside the keno area.
Re-check tickets upon request, and compute and pay the correct amount of winning ticket(s).
Follow a procedure sequence to properly coordinate the game: copies the tickets, time stamps the tickets, and returns copies to the customer.
Perform functions within established time frames to ensure game tickets are issued within game time frames.
As a runner, pick up tickets and collect money from customers outside the Keno area, return copies of the play tickets to the customer, and any winnings payable after the game.
Maintain and fill all Keno supply stations, ticket holders, crayons, and play guides.
Remain knowledgeable on Keno/Casino activities/events to pass on accurate information to customers.
Get authorization for payoffs over a specified amount from the supervisor.
Respond to customer inquiries and complaints as effectively as possible, and direct any difficult situations to the supervisor.
Comply with Internal Control, regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
Promote a clean, safe, and healthy work environment for employees and guests. Promptly report any concerns to the supervisor.
Promote internal guest service standards through courteous and respectful behavior.
Ensure that the operation of equipment, tools, and materials is handled safely.
Other related duties as assigned.