Kennel Attendant

Kentucky Humane Society•Louisville, KY

About The Position

The Kennel Attendant ensures the health and wellbeing of animals entrusted to the Kentucky Humane Society Pet Resort while providing excellent customer service. The role provides daily care, cleaning, enrichment, feeding, and basic grooming for animals, and helps maintain a clean, safe environment for animals, visitors, staff, and volunteers. The attendant also supports client check-in and check-out, phone service, dog play groups and daycare, and the ASPCA Transport Program. The position works in an indoor/outdoor kennel or shelter setting and may involve varying weather, allergens, zoonotic diseases, chemicals, loud noise, and emotionally challenging circumstances.

Requirements

General dog and cat knowledge preferred.
Ability to work independently with little direct supervision.
Strong interpersonal skills in person and by phone with clients, staff, and volunteers.
Attention to detail and ability to process paperwork accurately and efficiently.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Humane attitude toward animals.
Ability to accept, support, and represent KHS core values, programs, policies, and procedures.
Basic computer knowledge.
Support the use of approved AI tools when they can improve efficiency and reduce routine or administrative work while meeting quality, accuracy, confidentiality, and professional standards.
Ability to lift or otherwise move large animals up to 50 pounds; ability to stoop, bend, reach, and perform a full range of motion.
Background check required.

Nice To Haves

General dog and cat knowledge.

Responsibilities

Provide daily care, cleanliness, and enrichment for animals and maintain common areas.
Clean and disinfect runs, walkways, rooms, public areas, and offices.
Feed pets in the morning and afternoon according to client or ASPCA instructions.
Clean cat condos and litter boxes daily.
Help keep the resort clean and uncluttered, including taking out trash, washing windows, doing laundry, and washing dishes.
Provide basic bathing, drying, and brushing as assigned.
Follow organization, cleaning, sanitation, and safety practices.
Patrol grounds daily and pick up trash and fecal material.
Complete morning and afternoon activities for animals on the activity list.
Assist with evaluating dogs for socialized play and support play groups and doggie daycare.
Provide professional, compassionate customer service to visitors, callers, volunteers, donors, and coworkers; answer phones as assigned.
Conduct client check-in and check-out using Kennel Booker as assigned.
Follow safety guidelines and help ensure a safe work environment.
Communicate animal health or temperament concerns to the supervisor on duty.
Inform the manager or supervisor on duty about unusual activities, significant problems, or concerns.
Assist with the ASPCA Transport Program, including loading and unloading animals and cleaning and disinfecting runs and walkways according to ASPCA disease-control protocols.
Perform other duties as assigned.