Kennel Attendant

KENTUCKY HUMANE SOCIETY•Louisville, KY

About The Position

The Kennel Attendant ensures the overall health and well-being of animals entrusted to the care of the Kentucky Humane Society Pet Resort while providing excellent customer service. The role provides daily animal care, cleanliness, and enrichment; helps maintain a safe, sanitary resort environment; and supports client services and animal transport activities.

Requirements

Ability to work independently with little direct supervision.
Strong interpersonal skills when communicating in person and by phone with clients, staff, and volunteers.
Attention to detail and ability to process paperwork accurately and efficiently.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Humane attitude toward animals.
Accept, support, and represent KHS core values, programs, policies, and procedures.
Basic computer knowledge.
Support the use of approved AI tools when they can improve efficiency and reduce time spent on routine or administrative tasks while meeting quality, accuracy, confidentiality, and professional standards.
Ability to lift or otherwise move animals weighing up to 50 pounds, with full range of motion including stooping, bending, and reaching.
Background check required.

Nice To Haves

General knowledge of dogs and cats.

Responsibilities

Provide daily care, cleanliness, and enrichment to animals in care and maintain common areas.
Clean and disinfect runs, walkways, rooms, public areas, and offices daily.
Feed pets in the morning and afternoon according to client instructions.
Clean cat condos and litter boxes daily.
Help keep the resort clean and uncluttered, including taking out trash, washing windows, and doing laundry and dishes.
Provide basic bathing, drying, and brushing of animals as assigned.
Follow and maintain knowledge of organizational, cleaning, sanitation, and safety practices to provide a healthy and safe environment.
Patrol the grounds daily and pick up trash and fecal material.
Complete morning and afternoon activities for animals on the activity list.
Assist with evaluating dogs for socialized play and with play groups and doggie daycare.
Provide professional, compassionate customer service to visitors, callers, volunteers, donors, and coworkers.
Answer the phone promptly and courteously as assigned.
Conduct client check-in and check-out using Kennel Booker as assigned.
Follow safety guidelines to help ensure a safe work environment.
Communicate animal health or temperament concerns to the supervisor on duty.
Communicate unusual activities, significant problems, or concerns to the manager or supervisor on duty.
Assist with the ASPCA Transport Program, including unloading and loading animals.
Clean and disinfect runs and walkways in accordance with ASPCA disease-control protocols.
Feed ASPCA pets in the morning and afternoon according to ASPCA instructions.
Perform other duties as assigned.