Kayak Guide (PT Seasonal)

Pyramid Global Hospitality•Lake Arrowhead, CA

12d•Onsite

About The Position

Pyramid Global Hospitality is seeking a seasonal Kayak Guide for Lake Arrowhead Resort and Spa. This role involves leading guided kayak tours, ensuring guest safety and providing an educational and luxurious experience. The resort is located in the San Bernardino Mountains and offers access to Lake Arrowhead for various outdoor activities. The company emphasizes a 'People First' culture, offering a supportive work environment and benefits such as health insurance, retirement plans, and paid time off, along with training and development opportunities.

Requirements

Previous kayaking, outdoor recreation, or guiding experience preferred
American Canoe Association (ACA) Kayak Instructor Certification
Strong swimming ability required
Lifeguard, CPR, First Aid, and AED certification required (or ability to obtain upon hire)
Knowledge of lake safety, weather awareness, and risk management practices
Strong interpersonal and communication skills with a guest-first mindset
Professional, polished demeanor consistent with a resort environment
Ability to work a flexible schedule including weekends, holidays, and peak season

Nice To Haves

Ability to lift, carry, and maneuver kayaks and equipment (up to 50 lbs)
Ability to paddle for extended periods and assist guests physically when needed
Comfortable working outdoors in varying mountain weather conditions
Safety Awareness & Risk Management
Communication & Engagement
Environmental Stewardship
Wilderness First Aid or Wilderness First Responder

Responsibilities

Lead guided kayak tours that are safe, educational, and aligned with the resort’s luxury guest experience standards
Provide clear, friendly instruction on paddling techniques, lake safety, and equipment use for all skill levels
Conduct pre-tour safety briefings and ensure proper use of life jackets and equipment
Monitor lake conditions, weather, and guest ability to ensure a safe and enjoyable outing
Assist guests with launching, docking, and handling kayaks with a high level of attentiveness and care
Deliver elevated guest service by engaging guests, anticipating needs, and creating memorable moments on the water
Share knowledge of Lake Arrowhead’s history, wildlife, and natural surroundings to enrich the guest experience
Maintain, clean, and inspect all kayaking equipment to ensure safety and presentation standards are met
Respond quickly and effectively to emergencies; administer first aid as necessary
Uphold all resort policies, safety protocols, and Forbes/AAA-level service expectations (if applicable)
Support additional recreation programming, seasonal events, and resort activities as needed