Kaseya Subject Matter Expert (SME)
About The Position
ProVal partners with Managed Service Providers (MSPs) to deliver scalable, reliable IT solutions through expert consulting, platform optimization, and automation-driven service delivery. We work closely with clients and strategic partners to help MSPs improve operations, strengthen security, and deliver exceptional service to their customers. ProVal is seeking an experienced Kaseya Subject Matter Expert (SME) to lead the deployment, migration, optimization, and support of Kaseya’s product suite for MSP clients. This role requires deep technical expertise, strong consulting skills, and the ability to collaborate with both customers and partners to drive successful outcomes. The ideal candidate is highly technical, client facing, and able to translate business needs into effective Kaseya based solutions.
Requirements
- 3 plus years of hands-on experience with Kaseya products in an MSP or consulting environment
- Deep expertise in at least two major Kaseya platforms (VSA, BMS, IT Glue, Datto, RocketCyber, etc.)
- Strong understanding of MSP operations including service desk workflows, endpoint management, and documentation
- Experience with integrations, scripting, and automation within Kaseya tools
- Excellent client and partner facing communication skills
- Ability to manage multiple projects and priorities in a fast paced environment
Nice To Haves
- Experience working in an MSP or implementation partner role
- Familiarity with Rewst, Power Automate, or other MSP automation platforms
- Knowledge of PSA and RMM ecosystems beyond Kaseya
- Relevant certifications (Kaseya Certified Professional or similar)
- Background in cybersecurity tooling and best practices
Responsibilities
- Serve as ProVal’s subject matter expert on the Kaseya ecosystem, including best practices, configuration standards, and roadmap awareness.
- Lead implementation and optimization projects for MSP clients using Kaseya tools
- Design, deploy, and support solutions across products such as: Kaseya VSA BMS IT Glue RocketCyber Datto RMM Kaseya 365 suite (as applicable)
- Provide advanced troubleshooting and escalation support for complex client environments
- Develop documentation, SOPs, and repeatable implementation frameworks
- Collaborate with automation teams to integrate Kaseya workflows with platforms like Rewst and custom API solutions
- Conduct client training sessions, technical workshops, and ongoing advisory support
- Consult and collaborate with strategic partners, vendors, and integration providers to align delivery standards and maximize client outcomes
- Stay current on Kaseya product updates and MSP industry trends
Benefits
- Flexible work environment with significant opportunities for growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
