K-12 Software Support Specialist

Edupoint Educational Systems LLC • Mesa, AZ

5d • Onsite

About The Position

This full-time, on-site role based in Mesa, AZ involves providing expert software support to K-12 education clients using the Synergy® Education Platform. As a K-12 Software Support Specialist, you will resolve customer inquiries, troubleshoot technical issues, and deliver excellent service to maintain system functionality. Daily responsibilities include analyzing support requests, resolving software problems, and ensuring user satisfaction while adhering to company quality standards. This role is for our Instructional Applications product unit, focusing on the teacher-utilized parts of the system like Gradebook, Analytics, Assessment, LMS, and MTSS.

Requirements

• Experience in Customer Support and Technical Support roles within a software environment
• Strong Analytical Skills and a proactive approach to Troubleshooting software-related challenges
• Proven expertise in Software Support, including the ability to assist users in navigating complex applications
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to work effectively in a fast-paced, on-site environment

Nice To Haves

• Prior experience in K-12 education systems or educational technology is a plus
• Bachelor's degree in Information Systems, Computer Science, Education, or a related field preferred

Responsibilities

• Resolve customer inquiries
• Troubleshoot technical issues
• Deliver excellent service to maintain system functionality
• Analyze support requests
• Resolve software problems
• Ensure user satisfaction
• Adhere to company quality standards

Benefits

• Medical Insurance w/Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Generous Paid Time Off & Holidays
• Long Term Disability Insurance
• Life & Accidental Death & Dismemberment
• Paid Maternity & Paternity Leave
• Bereavement Leave
• Professional Development Opportunities
• Onsite Flu Shots for Staff & Immediate Family
• Stocked Kitchen w/Healthy Snacks & Drinks
• TRP Carpool Program
• Employee Assistance Program
• Opportunities for Community Involvement
• Employer and Employee Contributed Health FSA
• Employee Contributed Dependent Care FSA
• 401K Plan w/Company Matching & Immediate Vesting
• Short Term Disability Insurance
• Health & Wellness Program
• Company Sponsored Fitness Challenge
• Pet Insurance
• Free Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level