K-12 Quality Assurance Manager

QM Quality Matters•Annapolis, MD

4d•Remote

About The Position

Quality Matters (QM) is an international organization recognized as a leader in quality assurance for online education. QM is a nonprofit organization comprised of a dedicated staff that works together virtually-from cities all over the United States-to support everyone's quality assurance goals. In this role, the K-12 Quality Assurance Manager will manage the K-12 Course Review activities of the QM Quality Assurance department with responsibility for QA goals, assuring the integrity of the course review process. This position supports the Quality Matters™ (QM) organization toward achieving QM's philosophy, mission, strategy, and annual goals and objectives, primarily by supporting quality assurance services and related K-12 initiatives.

Requirements

Applicants must reside permanently in one of the following states to be considered for this position: CT, FL, IL, IN, KS, KY, MD, MI, MO, NC, NH, NM, NV, OH, OR, PA, SC, TN, TX, or WA.
Bachelor's Degree and a minimum of 5 years related work experience in K-12 online education
K-12 curriculum development knowledge and experience
Knowledge of the Quality Matters K-12 Rubric Specific Review Standards and Annotations, and the National Standards for Quality Online Learning
Knowledge of and experience with a variety of state content standards.
Ability to multitask with high attention to detail and strong organizational skills
Excellent time management skills, including the ability to handle multiple tasks and meet deadlines consistently
Strong work ethic with a high level of professionalism
Ability to work independently and as part of a team in a fast-moving, virtual work environment
Strong communication and interpersonal skills
Demonstrated proficiency with Microsoft Office Suite
Video conferencing software, Zoom
Google applications
Ability to learn proprietary database systems as well as other software packages, as needed, i.e. Alfresco.
Must be available to attend the synchronous core schedule of Monday through Friday, 10:00 am to 3:00 pm, EST and participate in weekly staff meetings.

Nice To Haves

Background in quality assurance for online learning
Experience in the application of the QM Rubric to online course design
Experience as a QM Course Reviewer
Fluent in Spanish
Experience utilizing generative AI tools responsibly to enhance productivity, with an understanding of AI data privacy and output verification.

Responsibilities

Manage Quality Matters course reviews for the K-12 Program.
Ensure the Course Worksheet and Course Alignment Map are accurate and complete.
Ensure state or content standards submitted with a course review are correct and included in the Course Worksheet and Course Alignment Map.
Review Course Worksheets to determine if Course-Level and Module-Level Objectives are measurable at 85% or more.
Determine appropriate subject matter expertise needed for each course review and analyze the pool of available reviewers to determine the best fit for the review team.
Contact Peer Reviewers and assign them to course reviews.
Provide the review team with review information and open reviews.
Answer course review policy and procedure questions as needed.
Guide stakeholders on how to apply Specific Review Standards and Annotations.
Provide guidance and follow-up with Lead Reviewers and Peer Reviewers to ensure timely and accurate course reviews.
Meet regularly with the QA K-12 department to provide guidance related to K-12 projects and strategic directions.
Collaborate with QM K-12 partnership organizations on projects as needed.
Attend QM K-12 departmental meetings, virtual conferences, K-12 Advisory Council, and K-12 QMC meetings.
Support K-12 strategic initiatives related to course reviews and other potential quality assurance products.
Communicate with current and prospective participants/institutions/organizations about course reviews.
Provide an overview of the different reviews an institution/organization/participant may consider with Quality Matters.
Answer course review-related questions from current and prospective participants/institutions, organizations, and service providers to fit their needs.
Evaluate the needs of prospective organizations and make recommendations on the best review approaches for their needs.
Serve as a subject matter expert for K-12 curriculum-related questions.
Answer questions related to the alignment of K-12 curriculum.
Provide guidance on the demonstration of alignment within K-12 courses as required in the K-12 Rubric.
Serve as the subject matter expert for K-12 state standards questions.
Maintain a manual of specific state online course eligibility rules, regulations, and content standards.
Reach out to state department of education to clarify rules, regulations, and content standards.
Answer questions related to the use of state standards.
Review K-12 Quality Assurance related professional development.
Provide guidance on K-12 QA-related professional development.
Determine alignment of K-12 QA-related professional development to QA policies and processes.
Coordinate with all relevant quality assurance stakeholders as necessary to ensure Quality Matters standards, policies and practices are consistently applied.
Communicate information (via phone, email, website, etc.) regarding quality assurance products, services, and processes, as needed.
Represent QM Quality Assurance in all communications, including meetings, webinars, phone calls, and conferences.
Participate in weekly staff and team meetings.
Work with staff and subscribers in small workgroups as needed.
Work with QM staff to meet strategic goals and objectives.
Other duties as assigned.