K-12 Edtech Customer Success Manager
About The Position
Framework's customer, a K-12 EdTech company specializing in AI-powered state assessment preparation and adaptive learning tools for schools and districts nationwide, is seeking proactive Customer Success Managers to drive customer retention and nurture account growth. You will own the post-sale relationship, delivering engaging product training and ensuring districts and schools maximize the value of our K-12 state assessment preparation programs. In this fast-paced environment, you will collaborate with Customer Success leadership to build creative solutions, execute engagement campaigns, and directly impact our business goals. We are looking for candidates with experience as an educator (former or transitioning teacher) or experience in a similar role for another K-12 edtech company. Transitioning teachers are welcome and encouraged to apply.
Requirements
- 2+ years in Customer Success.
- EdTech or K-12 experience is strongly preferred.
- Bachelor's Degree required.
- Strong tech skills, communication skills, and problem-solving abilities.
- Comfortable working independently in a fast-paced, unstructured environment.
- Must reside in Florida; candidates near Orlando strongly preferred.
- Occasional in-person customer visits required, approximately once a month.
Nice To Haves
- Prior experience working in a school as a teacher or administrator is highly desirable.
- Consultative sales skills are a plus.
- Emerging people management skills are a plus.
Responsibilities
- Connect with customers daily via phone, email, chat, and Zoom to build strong relationships, monitor product usage, and proactively drive renewals and related product sales.
- Own the customer onboarding process, including rostering new schools onto the platform.
- Conduct on-demand training sessions and create engaging curriculum (e.g., instructional videos, whitepapers) for teachers and administrators.
- Partner with Sales to drive engagement, upselling, and renewals.
- Diagnose customer success challenges, troubleshoot issues, test product enhancements, and implement scalable solutions.
- Execute and iterate on initiatives, talk tracks, and engagement campaigns to continuously improve customer satisfaction and retention.
- Act as a trusted partner and clear communicator between external clients and internal teams.
Benefits
- Possible conversion to full-time employment
- Pay Rate: $32.00 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
