Justice Courts Navigator

Maricopa County • Mesa, AZ

4d • $21 - $35 • Onsite

About The Position

Are you a self-motivated problem solver who excels in an independent, high-visibility role?
As a Justice Court Navigator at Southeast Court, you will serve as a vital link between the public and the judicial system. Working in a stand-alone capacity with limited supervision, you will take direct ownership of your daily responsibilities, offering personalized, one-on-one assistance to community members navigating complex legal rules and procedures.
In this hands-on, highly autonomous position, you will work closely with individuals to deliver exceptional customer service, manage critical in-person services, including capturing fingerprints, and exercise strong decision-making skills to resolve intricate inquiries. If you thrive on taking initiative, empowering others, and recommending key process improvements to boost court efficiency, this dynamic role offers an outstanding opportunity to make a meaningful, direct impact in your community.

Requirements

• Three years of progressively responsible full-time legal, court, or justice system support-related experience
• High school diploma or GED
• Post-secondary education may substitute for up to two years of the required experience

Nice To Haves

• Bilingual Spanish-speaking skills
• Experience with iCIS, MS Office, EDMS (Electronic Document Management System), or other computer technology.
• Experience and/or knowledge of the Justice Court System in all case types: Civil, Small Claims, Criminal, Traffic, Protective Orders and Eviction Actions.

Responsibilities

• Assist self-represented litigants with navigating Court processes by providing specialized assistance regarding various Court rules, policies, procedures, and forms without offering legal advice; Interpret court calendars and coordinate with court management to assist with public wayfinding
• Perform complex case management reviews in a variety of court databases, including iCIS, OnBase, and MVRRS
• Retrieve, review, and interpret case statuses, filed documents, and document submittal requirements; read and interpret complex minute entries and review exhibits for completeness and consistency with court processes
• Assist the public both remotely and through in-person contact with access to case information, court forms, and various documents. Assist the public with technical platforms to facilitate the court virtual environment to include, but not limited to: AZ Point, Court Connect, and other current and future virtual platforms
• Answer complex questions regarding Court practices, policies, and procedures; listen to litigant concerns and respond to complex inquiries about court forms and case processing information; schedule hearings and administrative conferences
• Assist with coordinating parties on jury trial days; greet visitors and assist with check-in for court proceedings. Refer litigants to outside agencies and other community resources for assistance, and act as a liaison regarding program support
• Coordinate and distribute to MCJC partner agencies information to facilitate access to justice and provide referrals such as language access services, disability accommodations, social service programs, and other options designed to address barriers to court access
• Develop and maintain records in databases, complex spreadsheets, and logs; monitor and track office supply purchases. Research operational issues and provide reports and recommendations to management by designing and preparing management information reports; evaluate and recommend changes to work methods and procedures that increase efficiencies and provide greater access to justice

Benefits

• Tuition reimbursement
• Exceptional work-life balance, with a consistent schedule Mon-Fri 8 am – 5 pm
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% monthly contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED