Junior UX Researcher / Designer — Generalist

TalkingPoints•San Francisco, CA

1d•Remote

About The Position

TalkingPoints is an award-winning education technology nonprofit on a mission to unlock every student’s potential by activating one of the most underutilized forces in education - families. We believe that when families and schools work together, students thrive - and we’re building the tools to make that partnership possible for every family. Our platform helps schools reach and engage every family - including those historically underserved - through accessible, two-way communication in 150+ languages, along with data, insights, and supports that strengthen relationships and drive student success. Today, millions of educators and families are using TalkingPoints in their classrooms, schools, and districts across the U.S. to build stronger partnerships and improve outcomes for students. Our work is grounded in research and has been shown to meaningfully impact attendance, learning, and more. We partner with leading school districts nationwide and are supported by a strong community of philanthropic and strategic partners, including major foundations, technology leaders, and education organizations. TalkingPoints is at an exciting stage of growth and impact. As we continue to expand our reach and deepen our impact, we’re looking for passionate, mission-driven team members who want to help schools and families succeed - together. Learn more at www.talkingpts.org. The Opportunity TalkingPoints is looking for a junior-level Product Designer to deliver excellent product designs for TalkingPoints applications, support with user research and collaborate with the Solutions Incubator team to generate rapid designs for new concept testing. This role will report to the Lead Product Designer and will work closely with our product pods to develop new features and experiences that help support improved attendance, family engagement, and student outcomes. This is an ideal opportunity for a passionate and mission-driven designer who is eager to make a tangible impact in the education sector. In this role, you will: Deliver high quality feature designs at a fast pace, collaborating with product and engineering to execute on the product roadmap Translate feature requirements into UX designs, creating elegant and simple solutions to complex challenges Collaborate with other designers to deliver a holistic UX for all TalkingPoints applications Conduct user research to inform product design

Requirements

1+ years of experience (internships count) designing digital products, with a portfolio to show
Comfortable designing UX for both mobile and web
Interviewing customers and conducting user research, such as usability testing and concept testing
Proficient in Figma for wireframes, prototypes, and high-fidelity mockups
Has experience with AI design tooling (e.g., Claude, Figma AI) and eager to use it to work faster
Familiar with using design systems and components for consistency
A clear communicator who enjoys identifying and solving problems
A collaborative, action-oriented self-starter with curiosity for technology

Nice To Haves

Experience with U.S.-based K-12 education systems
Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)

Responsibilities

Deliver high quality feature designs at a fast pace, collaborating with product and engineering to execute on the product roadmap
Translate feature requirements into UX designs, creating elegant and simple solutions to complex challenges
Collaborate with other designers to deliver a holistic UX for all TalkingPoints applications
Conduct user research to inform product design
Assist with end-to-end user research — from writing discussion guides to moderating interviews and turning insights into actionable design recommendations
Help coordinate research logistics (recruiting, scheduling, incentive management) to keep studies running smoothly