Junior Tubing Hill Attendant

Town of Frisco • Frisco, CO

1d • Onsite

About The Position

This hourly position is responsible for delivering a safe and positive experience to Adventure Park guests. This includes assisting tubing hill guests with safety video briefing, ticket verification, tube selection, tube pushing, controlling lane entrances and exits, and assisting ski & ride hill guests as needed. The Town of Frisco offers many incentives for this role, including free car washes, free recycling, trash, and compost pickup. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation, and free boat rentals if not rented for the final rental of the day. Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, and a Copper Mountain free daily lift ticket voucher program for employees and half off for dependents.

Requirements

• High School Students
• CPR/AED & First Aid Certification (or ability to obtain within the first 6 months or 1 month if seasonal/temporary position. Training provided by the Town.)
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Demonstrated ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.

Nice To Haves

• 1 year or more of guest service experience.
• 1 year or more of working outdoors in a high alpine conditions.

Responsibilities

• Control tubing lane entrance by directing and assisting guests at the start of the lanes, controlling the number of people linking tubes (tubing clusters), and enforcing safety procedures.
• Monitor snow conditions and lane speed and adjust starting position or tubing clusters as necessary.
• Verify guest ticket times and manage admissions to ensure guests enter during their designated one-hour time slot.
• Utilize established safety and risk management procedures to deliver guests, friendly safety briefings and to enforce all Adventure Park safety practices, operating rules and regulations.
• Provide exceptional guest service to all Adventure Park guests by giving appropriate information, directions and conducting all interactions with a smile, eye contact and clear communication.
• Handle repetitive questions, scenarios and tasks with professionalism, politeness and courtesy.
• Interact and maintain professional attitudes and relationships with guests, co-workers and management.
• Conduct oneself in a positive, professional manner at all times using appropriate language and conversations.
• Remain alert and vigilant to provide instructions to guests and spot possible problems requiring the immediate stoppage of the lift.
• Respond to incidents or emergencies as covered in training manual.
• Assist with traffic flow and guest service through base area functions of guest ticket entry, safety briefing, and tube selection.
• Assist with traffic control at the run out by directing tubers to exit the lanes quickly and efficiently.
• Communicate with staff regarding lane speed in order to adjust starting position or size of clusters as necessary.
• Inspect all tubing equipment and lanes.
• Follow established safety practices.
• Communicate as appropriate with other staff and supervisor about concerns or when assistance is needed.
• Responsible for outdoor opening duties including terrain maintenance such as raking, shoveling, moving snow, lift and guest walkways, staging tubes, putting up all required signs and fencing, walking track packed areas for safety inspection, and maintaining snow surface to provide safe lift load and unload areas.
• Responsible for outdoor closing duties including storage of tubes, taking down signs and fencing, trash removal, raking, shoveling and moving snow.
• Utilizes on-slope, professional radio communication to ensure appropriate guest supervision, safety response, and customer service.
• Ensures Adventure Park base area, terrain, walkways and plaza are well-maintained and presentable to guests.
• Works in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
• Supports terrain park aesthetics as needed by adjusting fencing, signage, cleaning debris and ensuring trash is removed from all park boundaries.
• Assist in snow surface prep and maintenance in the terrain park by using hand tools to maintain clean take-offs, uniform landings and smooth transitions on features.
• Actively monitor feature use and promptly report any rutted landings, exposed snow/dirt or broken features to a Supervisor or Terrain Park Attendant.
• Assists in all other aspects of Frisco Adventure Park operations as necessary.
• Performs other duties as assigned by the Operations Manager/ Supervisor or other managerial staff.
• This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job.
• As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
• Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Attends Town and departmental training and meetings as appropriate or assigned.
• Ability to function and make good decisions in the absence of a supervisor.
• Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
• Performs other job duties/responsibilities as assigned by management.
• Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.

Benefits

• SKI FREE @ Copper when working 8+ hours per week
• Option to participate in the Summit Foundation Ski Medallion program through Employee Giving
• FREE car wash
• free recycling, trash, and compost pick up
• free paddle sports
• a free 2-hour pontoon/fishing boat rental reservation (one per employee)
• free boat rentals if not rented for the final rental of the day
• free tubing at the Frisco Adventure Park
• free Nordic Center passes for employee and family
• free Terrain Park pass
• friends and family passes for tubing
• Copper Mountain discounted season passes
• Copper Mountain free daily lift ticket voucher program for employee and half off for dependents

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED