Systems and Network Administrator

Jacksonville Zoo and Gardens•Jacksonville, FL

2d•Onsite

About The Position

The Junior Systems & Network Administrator provides essential technical support and operational maintenance for the Zoo’s digital infrastructure. Reporting to the Senior Systems & Network Administrator, this role focuses on the day-to-day administration of hybrid cloud environments, campus connectivity, and end-user support to ensure the stability and security of critical organizational systems.

Requirements

Working knowledge of Azure environments, M365 administration, and Active Directory fundamentals.
Basic understanding of LAN/WAN concepts, VLANs, and wireless connectivity.
Ability to diagnose and resolve hardware, software, and connectivity issues in a timely manner.
Ability to work under the direction of senior staff while proactively developing technical expertise.
Ability to communicate technical information clearly to non-technical users and stakeholders.
English language proficiency.
1 year of experience in IT support or systems/network administration.
Associate's or Bachelor's degree in CS, MIS, or a related field; or equivalent experience combined with foundational certifications.
Hands-on experience with Windows 10/11, Windows Server, and basic Office 365 administration.
Availability to accommodate a flexible schedule, including extended hours, holidays, weekends, and a willingness to share on-call duties.
Participation in a shared on-call rotation and respond to emergency maintenance or operational needs as assigned.
Ability to remain standing/sitting for extended periods.
Requires hand-eye coordination and fine motor skills for tasks such as grasping, turning, and manipulating objects of varying size and weight.
Ability to lift, carry, and move objects up to 50 pounds.
Ability to walk, bend, kneel, crouch, crawl, climb, and reach.
Ability to work both indoors and outdoors in various weather conditions and terrains.
Requires visual acuity for reading, writing, and observing surroundings, as well as auditory acuity for communication.
Ability to operate motorized carts, trucks, and power tools.
Must maintain a valid driver’s license and clear driving record and be over age 18 to operate organizational vehicles.

Nice To Haves

2–3 years of experience in IT support or systems/network administration.
Associate's or Bachelor's degree in CS, MIS, or a related field. Equivalent professional experience is also acceptable.
Hands-on experience with Windows 10/11, Windows Server, and basic Office 365 administration.
Progress toward AZ-104 (Azure Administrator), Network+, or Security+ is highly preferred.

Responsibilities

Assist in the administration of SharePoint sites, Teams channels, and Azure IAAS/PAAS environments under senior guidance.
Perform routine identity tasks including user onboarding/offboarding, password resets, and assisting with Entra ID P2 configurations.
Monitor and maintain virtualized on-prem clusters (Nutanix) and report performance metrics via cloud monitoring tools.
Execute and monitor regular backup operations and assist in routine disaster recovery testing.
Assist with the physical maintenance and monitoring of campus-wide multi-VLAN architecture and Layer 3 switching.
Support the implementation of firewall rules and monitor security logs for potential threats.
Provide hands-on support for high-density Wi-Fi access points and remote Point-to-Multipoint (PtMP) links.
Assist in IT planning and hardware installation for new zoo exhibits, including cabling and hardware mounting.
Execute assigned tasks within larger IT projects, ensuring milestones are met according to the project plan.
Assist in the physical deployment and basic troubleshooting of IoT sensors (water quality, temperature) across the campus.
Provide technical setup and support for Microsoft Teams Rooms (MTR) and assist in live-streaming educational webinars.
Serve as the primary point of contact for the Help Desk team, escalating complex issues to the Senior Administrator.
Maintain accurate system documentation, process guides, and hardware inventory.