Junior Systems Analyst

Safepoint MGA, LLC • Temple Terrace Junction, FL

1d • Onsite

About The Position

As a Jr. Systems Analyst, the candidate will assist in analyzing, troubleshooting, and enhancing systems that manage homeowner policies, and customer data. The Jr. Systems Analyst will collaborate with and support the system team by verifying and testing the integrity of the system's functions, programs, and integrations in compliance with company standards. Additionally, the Jr. Systems Analyst plays an active role in requirement gathering and documenting system changes and issues for tracking. The ideal candidate holds an understanding of property & casualty insurance business processes including, but not limited to, policy administration, billing, system features, and the technical processes responsible for maintaining all aspects mentioned or is motivated to learn the necessary foundational knowledge.

Requirements

• Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.
• With assistance, perform computer system rate, form, and underwriting-edit testing for multi-state, multi-product operation.
• Perform regression testing for new product changes.
• Create test cases and test data manually and with automation scripts.
• Document, tracks, and communicates test plans, test results, analysis, and unresolved problems.
• Respond accordingly to help desk emails/tickets from all departments within the company on a rotating basis with the rest of the business analyst team.
• Ability to communicate clearly, verbally and in writing
• Ability to understand, document, and convey technical ideas to a non-technical audience
• Ability to think critically, research, and apply findings to day-to-day assigned work
• Ability to use computer software to access various data related systems
• Ability to identify, analyze, and correct defects and inconsistencies in software program functions, outputs, and content
• Ability to grasp foundational programming and systems concepts

Nice To Haves

• Bachelor’s degree in Computer Science, Statistics, Business Analytics and Mathematics are preferred
• Knowledge of Property & Casualty insurance technology space covering any one or more of the following: policy admin, claims, billing & collections or direct Property and Casualty insurance is preferred.
• Knowledge of requirements gathering, documenting of IT systems specifications and communication – user stories, business process flows, use case development, user interface specifications etc.
• Knowledge of functional quality assurance – documenting test scenarios/test data and testing of the system from business user perspective.
• Professional Certifications in P&C Insurance is a plus (preferable certifications from Insurance Institute of America and/or AINS 21/22)

Responsibilities

• Under supervision, develop and write various program specification documents based on business user needs and known program capabilities
• Work with all levels of employees throughout the company
• Drive results and solution explanations based upon audience
• QA and UAT testing of the policy and billing systems to assist devs and supervisors
• Understand and reviews rate filings for different products
• Rate testing under guidance
• Requirement gathering to write tickets for PS issues and basic-level system changes
• Basic level system analysis, including diagnosis, investigation, issue replication, etc required for box problems
• Review internal audit results to detect trends and possible errors in rating or document programming.
• Learn and explore all available resources to gain further knowledge in all aspects for the system (Manuals, Manuscripts, Documentation, historical tickets, direct reports, etc)

Benefits

• Market Competitive Wages
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• 15 Paid Time-Off Days
• 3 Discretionary Days
• 5 Parental Leave Days
• 5 Jury Duty Days
• 5 Bereavement Days
• 8 Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vison Insurance
• Short and Long Term Disability Insurance (company paid premium)
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• Company paid AAA Membership
• Company paid Identity Theft Protection
• Other Ancillary Insurance Benefit Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level