Junior Systems Analyst

Teknicor • Vaughan, ON

49d

About The Position

This individual will be a current or a graduated post-secondary student enrolled in a Computer Science, Information Technology, or related program and seeking hands-on experience in an IT operations environment. This individual will support healthcare and non-healthcare customer accounts and will gain exposure to help desk support, case resolution, and Microsoft technologies. Experience or familiarity with Microsoft Windows Server is considered beneficial. You will gain exposure to best-of-breed infrastructure, data protection, and cloud technologies while developing foundational skills in customer support, systems administration, and operational processes. Some flexibility in work hours may be required to accommodate a 24x7 support environment.

Requirements

• Strong analytical and problem-solving skills.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills with an ability to develop rapport with clients and co-workers.
• Highly motivated with the ability to work well independently and in a team environment.
• Ability to multi-task in an environment with changing priorities keeping customer service as the prime focus.
• Ability to perform in a constantly changing and growing environment
• Enjoys working in a busy environment and can demonstrate high level of creativity, attention to detail, and adaptability.
• Post-Secondary Computer Science degree/diploma (or equivalent work experience).

Nice To Haves

• Experience or familiarity with Microsoft Windows Server is considered beneficial.
• Current MCITP, MCSA or MCSE are considered assets
• Microsoft Windows Server
• Active Directory
• VMware vCenter

Responsibilities

• Help desk support.
• Communicate easily with front-line client IT personnel and coworkers.
• Troubleshoot and resolve customer support incidents within the SLA paying special attention to customer satisfaction.
• Microsoft Windows server, and Active Directory support and administration.
• Maintain customer support documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees