Junior Systems Analyst

WestJet Group•Calgary, AB

12d•Onsite

About The Position

The Junior Systems Analyst supports the implementation, maintenance, and optimization of application, data, infrastructure, cloud, DevOps, and/or integration platforms. Working under the guidance of senior team members, this role contributes to operational support, continuous improvement initiatives, and the delivery of reliable technology solutions. The role collaborates closely with Data Analytics, DevOps, Cybersecurity, Architecture, Infrastructure, Operations, and Product Engineering teams.

Requirements

Bachelor's degree in computer science or equivalent combination of education and work experience
Experience building CI/CD pipelines using Terraform, Ansible, or other automation and scripting tools
Strong problem-solving, interpersonal, and communication skills, with the ability to influence stakeholders effectively
Broad knowledge of IT disciplines, including application development, network and system administration, quality assurance, and application and data management
Experience with Azure and cloud migration initiatives (IaaS, PaaS, and SaaS)
Proficiency with workplace tools such as Microsoft Visio, Microsoft 365, SharePoint, and Microsoft Teams
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong verbal and written communication skills, with the ability to collaborate effectively with vendors, support teams, and business stakeholders
Experience working in a highly collaborative, team-oriented environment.
Understanding of ITIL processes, service management principles, and documentation standards
Strong facilitation, presentation, negotiation, and problem-solving skills
Demonstrated ability to exercise sound judgment when handling confidential and sensitive information
Knowledge and experience with Continuous Integration and Continuous Delivery (CI/CD) practices

Nice To Haves

Operational support experience with IBM MQ, Azure API Management (APIM), Confluent Kafka, IBM DataPower, Fortra GoAnywhere, or similar integration platforms is considered an asset

Responsibilities

Troubleshoot issues and provide workarounds and permanent solutions
Actively participate in identifying process and system improvement opportunities
Coordinate with cross-functional teams to diagnose and resolve incidents within agreed service levels while maintaining ownership and providing timely status updates
Participate in an on-call rotation and provide high-availability support (24/7) during assigned on-call periods
Coordinate changes with IT support teams and prepare change management documentation for implementation activities
Coordinate and perform comprehensive testing, including end-user validation, for modified and new application features and functionality
Implement system changes in accordance with WestJet ITSM policies and procedures
Assist in the analysis, configuration, testing, and support of systems and applications
Continuously seek opportunities to improve efficiency through automation, monitoring, and dashboard development
Analyze and evaluate the effectiveness and efficiency of existing systems and recommend improvements or enhancements
Engage with application end users to understand business priorities and support their needs
Collaborate with team members and support department initiatives
Demonstrate initiative, curiosity, and a willingness to learn new technologies and processes
Partner with IT Security to ensure compliance with WestJet's data governance and security policies