Junior Systems Administrator

EnSafe•Memphis, TN

4d•Onsite

About The Position

EnSafe is seeking a full-time Junior System Administrator for its Memphis, TN office. This is an excellent opportunity to join and grow with EnSafe, getting involved in a variety of projects for a diverse range of clients worldwide. This position is based onsite at EnSafe's corporate headquarters in Memphis, TN. The ideal candidate will have a strong foundation in service desk or desktop support and is ready for the next step. In this role, you'll combine hands-on user support with growing ownership of systems administration, Microsoft 365, endpoint management, security, and infrastructure. The successful candidate will receive direct mentorship from the Director of Information Technology and a defined path to Systems Administrator as scope and independence grow. Joining our team means immersing yourself in an environment that nurtures creativity, encourages collaboration at all levels, fosters a supportive culture, and facilitates professional development.

Requirements

2+ years in desktop support, service desk, or a junior systems role in a Windows and Microsoft environment.
Working knowledge of Active Directory and Microsoft 365 administration.
Hands-on experience with Microsoft Intune or an equivalent endpoint management platform.
Comfortable using PowerShell for routine administration, with the appetite to build real scripting depth.
Understanding of TCP/IP networking fundamentals (DNS, DHCP, VLANs, firewalls) sufficient to troubleshoot alongside vendors.
Experience working in a ticketing system and following a defined change process.
Strong documentation habits.
Ability to pass a background screening.

Nice To Haves

CompTIA A+, Network+, or Security+, or Microsoft certifications (AZ-104, MD-102, MS-102), held or in progress.
Exposure to any of: CrowdStrike Falcon, Fortinet network equipment, Sumo Logic or another SIEM, privileged access management platforms.
Experience supporting a multi-site organization.

Responsibilities

Handle day-to-day Active Directory and Entra ID administration: user and group lifecycle, permissions, and group policy updates.
Support Microsoft 365 administration across Exchange Online, SharePoint Online, Teams, and OneDrive, including licensing and service health monitoring.
Own endpoint provisioning, configuration, and compliance through Microsoft Intune (Windows, iOS, Android), including application packaging, deployment, and patch and update rings.
Run server patching on a defined schedule.
Monitor backups, test restores, and follow documented recovery procedures.
Take Tier 2 escalations from the service desk through Freshservice, documenting resolution and root cause.
Assist with security operations: endpoint detection and response alerts, email security, and log review.
Coordinate with our managed network services partner on Fortinet infrastructure, including scheduling and escorting maintenance windows and validating changes.
Maintain system documentation, configuration baselines, and asset inventory.
Participate in change management and vulnerability remediation.
Assist with office openings, moves, and integration work as the company grows.
Take Tier 2 and Tier 3 escalations from the service desk through Freshservice, documenting resolution and root cause.
Pick up front-line tickets when volume calls for it.