Junior Support Engineer

Haypp Group US•Arlington, VA

3d•$55,000 - $65,000•Hybrid

About The Position

As a Junior Support Engineer in the Group IT team, you’ll play an important role in supporting colleagues across the organization and ensuring a smooth day-to-day technology experience. You’ll work closely with teams throughout the business, helping users resolve technical issues, setting up equipment, supporting onboarding, and maintaining our IT environment. This is a hands-on role with a high degree of variety. One day you might be troubleshooting Outlook issues, replacing hardware, or configuring new devices, and the next you could be supporting larger IT initiatives alongside our senior Cloud Workspace Engineers. If you enjoy problem-solving, helping people, and developing your technical skills in a collaborative and fast-paced environment, this could be the perfect opportunity for you. This is a full-time hybrid role based in Arlington, Virginia, with in-office collaboration Tuesday through Thursday.

Requirements

1-3 years of experience in IT support, service desk, or a similar technical support role
Good understanding of computer systems, mobile devices, operating systems, and common business applications
Experience working with Microsoft 365 Administration
Knowledge of network fundamentals, system maintenance, and end-user support
Experience working with support ticketing systems such as Jira Service Management or similar platforms
Strong troubleshooting and problem-solving skills
Excellent communication skills with the ability to explain technical concepts in a clear and user-friendly way
Service-minded attitude and a genuine interest in helping others succeed
Ability to prioritize tasks, manage multiple requests, and work independently when needed

Nice To Haves

Experience with endpoint management tools such as Microsoft Intune
Basic knowledge of cloud-based workplace technologies and device management
Experience participating in IT infrastructure or workplace technology projects
Interest in developing your skills within cloud technologies and modern workplace solutions

Responsibilities

Respond to IT support requests related to hardware, software, user accounts, and networking issues
Set up, install, configure, and maintain computers, mobile devices, peripherals, and software applications
Support onboarding and offboarding processes, including device preparation and account administration
Provide technical assistance and user training to help colleagues make the most of company technology
Troubleshoot and resolve technical issues both on-site and remotely
Monitor and maintain computer systems and networks to ensure optimal performance and reliability
Document incidents, resolutions, and best practices to contribute to our internal knowledge base
Escalate complex cases to Cloud Workspace Engineers when required
Perform routine maintenance, updates, and security-related tasks across company devices and systems
Participate in IT projects and continuous improvement initiatives together with the wider IT team