Junior Solution Architect

Red Hat • Boston, MA

6d • Hybrid

About The Position

As part of the customer account team or ecosystem team, a Junior Solution Architect at Red Hat is a technical person who collaborates with customers and helps them to be successful by using Red Hat products and services. The role of a Junior Solution Architect is to understand our customers’ challenges and requirements and address them with Red Hat technologies and solutions. This is a chance to launch your career at the cutting edge of enterprise open source. As a Junior Solution Architect, you’ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles, a comprehensive 10-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2027. Through this experience, you will learn about Red Hat and how we support our customers, build a strong support network, develop technical skills in the Red Hat portfolio, apply your technical skills in customer interactions, shadow and assist more experienced Solution Architects, enhance your professional capabilities, gain understanding of enterprise-level solution architecture, and focus on personal and professional development. You will also support the Sales organization’s goals to deliver customer business value, advance opportunities, educate customers, and increase sales pipeline and revenue.

Requirements

• Passion and curiosity for open source technology and desire to build a career within the Tech industry and expertise in emerging technologies.
• Strong technical skills in computer science, IT, AI, or related fields gained through university programs, upskilling bootcamps, certificate programs, military experience, etc.
• Demonstrated experience applying technical, analytical, and problem-solving skills in an Enterprise IT-related project.
• Motivation to engage in self-directed learning on new technologies.
• Desire to be customer-focused, understanding customer needs and helping them achieve their goals.
• Willingness to travel to customer sites depending on assignments.
• Ability to work both in-person from a Red Hat office location and remotely.
• Effective communication (written and verbal) and presentation skills.
• Ability to work independently and collaboratively with internal teams and external customers.
• Full professional proficiency in written and spoken English.
• Ability to work without a need for current or future visa sponsorship.

Nice To Haves

• Experience with any of Red Hat products (Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, Red Hat AI platform) and/or related Open Source technologies (e.g. Fedora, Podman, Ansible, etc.).
• Exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go).

Responsibilities

• Collaborate with customers to help them be successful using Red Hat products and services.
• Understand customer challenges and requirements and address them with Red Hat technologies and solutions.
• Participate in the FASTER Program, a 10-month onboarding and development program.
• Gain hands-on experience with Red Hat's portfolio.
• Learn from seasoned experts.
• Contribute to real-world customer solutions.
• Build a strong support network of peers, managers, and mentors.
• Develop technical skills in Red Hat's Cloud, Automation, and AI solutions.
• Attain industry-recognized certifications.
• Engage in meaningful customer interactions, experiences, and job shadowing opportunities.
• Shadow and assist more experienced Solution Architects in delivering proof of value through presentations, demonstrations, workshops, and pilot projects.
• Enhance professional capabilities through real-world customer work and skill development.
• Gain understanding of enterprise-level solution architecture processes and tools.
• Focus on personal and professional development.
• Support the Sales organization's goals to deliver customer business value, advance opportunities, educate customers, and increase sales pipeline and revenue.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed