Junior Services Architect

Tenable, Inc.•Columbia, MD

6d•$65,000 - $87,000•Hybrid

About The Position

The Junior Services Architect is a content-focused role responsible for creating, updating, and maintaining technical content for the Professional Services Portfolio. This role blends technical aptitude with content development and communication skills, working under the mentorship of a Senior Services Architect or Manager to design, draft, and update consulting service offerings, training content, and enablement material. This position is specifically scoped around portfolio maintenance: keeping existing courses, labs, and collateral current as products evolve, and absorbing update-tier and Tier-1 support work so that Senior Services Architects can focus their time on strategic development and net-new offerings. The role receives structured intake and mentoring support from their manager and works closely with the broader Services Architecture team.

Requirements

1–3 years of overall experience in Information Security, or equivalent training/education/services.
Some exposure to vulnerability management concepts.
Working knowledge of TCP/IP networking.
Foundational understanding of Windows and Linux operating systems.
Strong written and verbal communication skills.
Strong interpersonal skills with the ability to work effectively with internal and external stakeholders.
Able to work remotely as part of a geographically distributed team, with structured mentoring and support from their manager.
Ability to work remotely in a self-directed manner
Physically able to participate in training sessions, presentations and meetings

Nice To Haves

Prior experience with the Tenable product suite is a plus.
Experience in technical writing, instructional design, or training delivery is beneficial but not required.
Prior experience in professional services or consulting environments is highly valued.
Familiarity with security assessment tools such as Nessus, Kali Linux, or Metasploit is a plus.
Exposure to web application security, container security, or cloud environments (AWS/Azure) is a plus but not required at this level.

Responsibilities

Design, draft, and update consulting service offerings, enablement content, educational material, and technical presentations for webinars and events.
Own update-tier fixes and content refreshes for existing courses and labs, keeping material current as Tenable products evolve.
Create collateral for new offerings and evaluate existing offerings and content for accuracy and relevance.
Help create and support the development of consulting services offerings.
Deliver pre-production training sessions to evaluate product suitability and gather early feedback.
Create live demonstration recordings for the Tenable product suite.
Perform content reviews with peers in Services, Technical Support, Customer Success, and Product Management to ensure quality and alignment with customer needs.
Review and validate updated course materials and lab environments to ensure technical accuracy and consistency before release.
Participate in the review and validation of new consulting service offerings to ensure alignment with portfolio standards and technical feasibility.
Engage with customers and partners to analyze market trends and the competitive landscape.
Work closely with all departments to identify and resolve problems, gathering information to support data-driven decisions.
Provide first-line responses to Customer Care escalations on assigned courses, triaging and resolving routine issues before they require senior architect time.
Remain abreast of corporate direction and strategy, product roadmaps, messaging, and emerging trends in the security industry.
Independently manage assigned projects on schedule, escalating risks and dependencies early.
Remain abreast of educational frameworks, content development approaches, and technologies that may reduce costs or shorten development timelines.
May perform other duties and responsibilities that management may deem necessary from time to time.