Junior Services Architect

Tenable•Boston, MD

6d•Remote

About The Position

Tenable is the Exposure Management company, relied upon by over 40,000 organizations globally to understand and reduce cyber risk. Our global employees support a significant portion of the Fortune 500, Global 2000, and large government agencies. Tenable fosters a culture of belonging, respect, and excellence, driven by its people who collaborate to build innovative cybersecurity solutions. As part of the #OneTenable team, employees partner with talented individuals and have the support and resources to do meaningful work. The Junior Services Architect is a content-focused role responsible for creating, updating, and maintaining technical content for the Professional Services Portfolio. This role requires a blend of technical aptitude, content development, and communication skills. Working under the mentorship of a Senior Services Architect or Manager, the Junior Services Architect will design, draft, and update consulting service offerings, training content, and enablement material. The position focuses on portfolio maintenance, ensuring existing courses, labs, and collateral remain current with product evolution, and handling update-tier and Tier-1 support work to allow Senior Services Architects to concentrate on strategic development and new offerings. The role benefits from structured intake and mentoring from their manager and collaboration with the broader Services Architecture team.

Requirements

1–3 years of overall experience in Information Security, or equivalent training/education/services.
Some exposure to vulnerability management concepts.
Prior experience in professional services or consulting environments is highly valued.
Working knowledge of TCP/IP networking.
Foundational understanding of Windows and Linux operating systems.
Strong written and verbal communication skills.
Strong interpersonal skills with the ability to work effectively with internal and external stakeholders.
Able to work remotely in a self-directed manner.
Physically able to participate in training sessions, presentations and meetings.

Nice To Haves

Prior experience with the Tenable product suite is a plus.
Experience in technical writing, instructional design, or training delivery is beneficial but not required.
Familiarity with security assessment tools such as Nessus, Kali Linux, or Metasploit is a plus.
Exposure to web application security, container security, or cloud environments (AWS/Azure) is a plus but not required at this level.

Responsibilities

Design, draft, and update consulting service offerings, enablement content, educational material, and technical presentations for webinars and events.
Own update-tier fixes and content refreshes for existing courses and labs, keeping material current as Tenable products evolve.
Create collateral for new offerings and evaluate existing offerings and content for accuracy and relevance.
Help create and support the development of consulting services offerings.
Deliver pre-production training sessions to evaluate product suitability and gather early feedback.
Create live demonstration recordings for the Tenable product suite.
Perform content reviews with peers in Services, Technical Support, Customer Success, and Product Management to ensure quality and alignment with customer needs.
Review and validate updated course materials and lab environments to ensure technical accuracy and consistency before release.
Participate in the review and validation of new consulting service offerings to ensure alignment with portfolio standards and technical feasibility.
Engage with customers and partners to analyze market trends and the competitive landscape.
Work closely with all departments to identify and resolve problems, gathering information to support data-driven decisions.
Provide first-line responses to Customer Care escalations on assigned courses, triaging and resolving routine issues before they require senior architect time.
Remain abreast of corporate direction and strategy, product roadmaps, messaging, and emerging trends in the security industry.
Independently manage assigned projects on schedule, escalating risks and dependencies early.
Remain abreast of educational frameworks, content development approaches, and technologies that may reduce costs or shorten development timelines.
May perform other duties and responsibilities that management may deem necessary from time to time.