Junior Service Desk Technician

DYOPATH•Waddell, AZ

1d•Onsite

About The Position

DYOPATH is hiring a Junior Service Desk Technician to serve as the first point of contact for customers seeking IT assistance and support. The role is on-site in Waddell, Arizona, with variable shift start times between 2:00 AM and 7:00 PM, and pays $15.15 per hour. The technician handles customer requests, documents and manages support tickets, and provides timely updates according to established procedures. The position also supports equipment shipping, receiving, inventory, mobility information updates, storeroom operations, laptop resets, peripheral fulfillment, and package tracking. This role offers an opportunity to gain hands-on IT experience and develop foundational technical skills. DYOPATH describes its culture as purpose-driven, collaborative, team-oriented, and supportive of professional growth through certifications, training, and development opportunities. Candidates must be able to work a flexible schedule within designated operating hours and pass a background check before hire.

Requirements

High school diploma or GED.
Strong communication and customer service skills.
Basic knowledge of Windows operating systems and common IT tools.
Ability to follow standard operating procedures and manage multiple responsibilities in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work collaboratively in a team environment.
Ability to work a flexible schedule within the designated operating hours.
Ability to pass a background check prior to hire.

Nice To Haves

Familiarity with shipping processes and asset tracking.

Responsibilities

Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
Create and manage support tickets while ensuring accurate documentation.
Provide timely notifications and updates using established procedures and standard operating procedures.
Support equipment shipping, receiving, and inventory-related activities.
Update mobility information and maintain organized storeroom operations.
Assist with laptop resets, peripheral fulfillment, and package tracking.
Document solutions and contribute to process improvement initiatives.
Complete additional projects and responsibilities as assigned.