Junior Service Desk Technician (1-Year Contract)

Savaria Corporation•Brampton, ON

3d•Onsite

About The Position

Savaria is looking for a motivated and customer-focused junior IT professional to join their Service Desk team on a full-time, 1-year contract. This role is ideal for a recent graduate or someone with 1–2 years of experience looking to grow their technical skills in a dynamic enterprise environment. The successful candidate will support end-users across multiple sites and contribute to the management of their device, identity, and telephony infrastructure. This position will be 100% on site at 2 Walker Drive, Brampton, Ontario, Canada.

Requirements

Diploma or degree in Computer Science, Information Technology, or a related field – or equivalent hands-on experience.
Working knowledge of computer hardware, software, and networking concepts.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Customer service-oriented mindset with a positive attitude.
Ability to manage multiple priorities and work independently with minimal supervision.

Nice To Haves

1–2 years of IT support experience is an asset.
Familiarity with ticketing systems and remote support tools is a plus.
Exposure to Microsoft Intune and/or Apple Business Manager is a strong asset.
Familiarity with Active Directory and basic Windows Server concepts is an asset.
CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900) are a plus.

Responsibilities

Provide first-level technical support to end-users via phone, email, and in-person.
Assist in the setup and configuration of computers, peripherals, and software applications.
Responding in a timely manner to service issues and requests.
Track issues through resolution or escalation via the helpdesk system.
Escalate complex issues to higher-level support teams as needed.
Maintain an inventory of IT equipment and supplies.
Assist with user account management and access control.
Documentation of IT processes, procedures, systems, and incidents as appropriate.
Participate in IT projects and initiatives as required.
Manage and enroll devices using Microsoft Intune (MDM/MAM), including policy configuration, compliance monitoring, and app deployment.
Administer Apple devices through Apple Business Manager (ABM), including Automated Device Enrollment (ADE) and VPP app licensing.
Perform basic Windows Server administration tasks including user/group management, shared folder permissions, and print services.
Support Active Directory user account lifecycle management, group policies, and organizational unit (OU) structure.