Junior Service Advisor
About The Position
At Woodbridge Hyundai, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Junior Service Advisor. We are part of North America’s largest automotive retailer, Lithia and Driveway... it’s your chance to work for a Fortune 500 company and grow with us! You will provide top-notch customer service, develop an understanding on the repair process, and handle customer inquiries or complaints. If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, join us and become an essential part of our team.
Requirements
- Valid Driver’s License and a clean driver’s abstract.
Nice To Haves
- Hyundai experience preferred
- 1-2 years of experience as Service Advisor is an asset.
- CDK experience.
- Aptitude for numbers.
Responsibilities
- Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
- Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Creates/opens work orders for new customers and service; closes orders as appropriate.
- Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
- Provides quotes or estimates to customers regarding service needed.
- Advises customers of current status of their vehicle as well as any additional work that may be required.
- Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.
Benefits
- Competitive Compensation - whether you are working in sales, service, parts, or in a support function, we offer a competitive compensation package.
- Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
- Vacation Time Off
- Growth Potential – our mission is Growth Powered by People, and we want to support your long-term succces!
- Stock Purchase Program - Employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
