Junior Salesforce Administrator, Fall 2026 (Co-op/Internship) - 12 months

BMO•Toronto, ON

2d•$50,100 - $93,000

About The Position

As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference. You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the description listed below. Our student experience is designed to integrate you to the BMO team from day one by adding value in the work you do. You will have the opportunity to participate in programs such as the Women in Technology Mentorship Program, BMO Social Squad student-led activities, BMO Academy corporate learning platform, and access to various Employee Resource Groups to further develop your network within BMO. As Junior Salesforce Administrator, you’ll play a vital role at BMO Capital Markets. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore, the Junior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone who wants to gain a strong understanding of the Salesforce platform and a desire to continue learning. The Junior Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes to translate them into technical solutions. This role will work alongside other admins in the CRM group to provide Administration support for 2 Salesforce instances. This is a varied, business-facing role with the following responsibilities:

Requirements

Foundational level of proficiency: AI business tools (e.g., Co-Pilot).
Office productivity tools (e.g., Power BI, Excel).
Salesforce product knowledge and hands-on administration experience.
Agile Delivery and Development.
Data analysis.
Learning Agility.
Process improvement and optimization.
Organization process optimization.
Business architecture frameworks.
Stakeholder Analysis and Management.
Digital Fluency.
Systems Thinking.
Business requirements definition and analysis.
Insights development and reporting.
Application functional design.
Functional Analysis.
Communication and relationship-building skills with the ability to liaise with stakeholders at all levels.
Collaboration & team skills.
Analytical and problem solving skills.
A proactive attitude towards platform enhancements.
Enthusiasm for continued personal/professional development.
A desire to implement best practice solutions.
Availability and responsiveness to questions.
Gathering requirements and proposing technical solutions.
Training users and creating training materials.
Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
Experience implementing Salesforce configuration changes, including (but not limited to): automation, fields, page layouts, record types, custom settings, dashboards, and reports.
Financial services (Capital Markets) knowledge.
Specialized knowledge from education and/or business experience

Nice To Haves

Only students currently enrolled in an academic program and returning to their studies will be considered for Co-op/Internship opportunities.

Responsibilities

All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups
User support tickets
Execute business unit test plans at the application level
Salesforce Reporting
Identifying and gathering requirements from users and stakeholders
Salesforce configuration changes, including (but not limited to): Flow Builder, fields, page layouts, record types, custom settings, dashboards, and reports
Monitoring user adoption
User training and the creation of training materials
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.