Junior Relationship Manager

AMERICAN HERITAGE LENDING LLC•Irvine, CA

5d•$0 - $29•Onsite

About The Position

The Junior Relationship Manager (Non-QM Wholesaler) will have a great personality, team player, and customer service attitude. Junior Relationship Manager is required to build and maintain strong relationships with mortgage brokers.

Requirements

Excellent written and verbal communication skills
Minimum of 1+ years' experience in wholesale mortgage lending sales experience preferred
Ability to conduct and attend web meetings and conference calls including presentations
Basic knowledge Non-QM; Bridge, DSCR-Business Purpose, Fix/Flip
Strong level of proficiency in Microsoft Office- Word, Excel & PowerPoint programs
Proficient with Encompass/LON
Frequently required to sit, stand, kneel, stoop, or squat
Use hands or fingers to handle or feel objects, tools, or controls
Reach with hands and arms
Talk or hear
Specific vision ability includes close vision, distance vision, color vision, depth perception and the ability to adjust focus
Occasionally lift and/or move up to 25 pounds
Ability to analyze situations logically to identify causes and draw solid conclusions
Ability to anticipate the consequences of a situation
Ability to modify one’s own behavior to meet expectations of others
Ability to sustain one’s own emotions from interfering with responding effectively to internal and external customer’s needs
Displays honesty and trustworthiness; has a sense of personal accountability; maintains a moral conviction to do the right thing

Responsibilities

Provide hospitality-level of service to all clients and team members
Help facilitate new brokers relationships with American Heritage Lending Inc (AHL). Educate mortgage brokers with loan products, pricing, and technology and remain a constant resource, as needed
Master internal functions and processes in order to successfully train Brokers on handling loans from Submission through Closing
Speak and correspond with Brokers on a consistent basis to ensure their utmost satisfaction
Reach out and prospect new Broker business through email campaigns and calls
Address and resolve Broker questions and/or concerns in a timely manner
Communicates and work with AHL Account Managers as necessary to ensure desired production results
Monitor and help improve Broker performances and communicate results with AHL Leadership
Attend and participate in internal Trainings and meetings to stay informed on AHL processes and guidelines