Junior Program Director Office Operations & Customer Service

i9 Sports•Benbrook, TX

3d•Hybrid

About The Position

The Junior Program Director – Office Operations & Customer Service is a highly organized, technology-focused support role that works closely with the Program Director and Director of Operations to help manage the day-to-day operations of our youth sports programs. This position is primarily email, phone, customer service, and office-management focused during the week. The Junior Program Director will help ensure families receive fast, professional, accurate, and friendly communication while supporting registrations, program setup, rosters, schedules, staffing, and other administrative needs. The ideal candidate is an excellent written communicator, types quickly and accurately, is comfortable learning new technology, and can manage a high volume of emails and phone calls while staying organized. On Saturdays, this role transitions to an on-site operational position at our fields and gyms, interacting directly with parents, players, coaches, and staff and helping ensure programs run smoothly. This is a great position for someone who enjoys customer service, technology, organization, youth sports, and being part of a fast-moving team.

Requirements

Excellent written communication skills with strong spelling, grammar, and professional email etiquette
Strong and accurate typing skills with the ability to respond to emails efficiently
Previous customer service experience strongly preferred
Comfortable answering phones and communicating professionally with customers
Strong technology skills and the ability to quickly learn new systems
Working knowledge of Microsoft Office, particularly Excel, and/or Google Workspace
Excellent organization and time-management skills
Ability to manage multiple tasks, emails, phone calls, and priorities throughout the day
Strong attention to detail and accuracy
Positive, professional, and customer-focused attitude
Strong interpersonal skills and ability to interact effectively with both adults and children
Ability to work independently while also being a strong team player
Ability to follow established processes and procedures
Comfortable asking questions when clarification is needed
Able to receive coaching, direction, and constructive feedback positively
Willingness to learn and continuously improve
Positive, "can-do" attitude and willingness to help wherever needed
Dependable, punctual, and able to consistently meet deadlines
Ability to remain professional in a fast-paced environment
Strong problem-solving skills
Must be able to pass a National Criminal Background Check
Sit at a desk and work on a computer for extended periods of time
Regularly use a computer, keyboard, mouse, and telephone
Stand and walk for extended periods during game-day operations
Bend, kneel, reach, and move equipment as needed
Lift and carry up to 50 pounds
Work indoors and outdoors depending on the assigned program location
Work in varying weather conditions during outdoor programs
Perform setup and breakdown responsibilities at fields and gyms

Nice To Haves

Interest in youth sports, recreation, operations, or program management is a plus

Responsibilities

Serve as one of the primary points of contact for i9 Sports families through email and phone communication
Manage a high volume of customer emails efficiently, accurately, and professionally
Respond to parent questions regarding registrations, schedules, rosters, programs, uniforms, locations, policies, and other league information
Answer incoming phone calls and provide friendly, knowledgeable customer service
Maintain excellent email, phone, and customer-service etiquette
Escalate complex customer situations to the Program Director or Director of Operations when appropriate
Follow up with families to ensure questions and concerns are resolved
Communicate professionally with parents, coaches, staff members, facility partners, and community members
Maintain a calm, positive, and solutions-focused attitude when working with upset or frustrated customers
Assist with the daily administrative operations of youth sports leagues, camps, and clinics
Help maintain organized files, documents, spreadsheets, registration information, and program records
Assist with data entry and reporting using Microsoft Excel, Google Sheets, and other technology platforms
Help create and update rosters, schedules, team assignments, and program information
Review registrations and customer accounts for accuracy
Assist with preparing programs for upcoming seasons, camps, clinics, and events
Help monitor registration numbers, staffing needs, coach needs, and program capacity
Maintain organized office supplies, equipment, uniforms, and program materials
Assist the Program Director and Director of Operations with administrative projects and daily priorities
Complete assigned tasks accurately and within established deadlines
Become proficient in i9 Sports systems and technology platforms
Quickly learn new software, websites, apps, and internal processes
Use Microsoft Office, Excel, Google Workspace, email platforms, registration systems, and other business technology
Troubleshoot basic technology or customer account issues
Assist with building and preparing programs within company systems
Help create rosters, schedules, communications, reports, and operational documents
Maintain accurate customer and program information across multiple systems
Work on-site at assigned fields and gyms each Saturday
Assist with setup and breakdown of equipment and program materials
Welcome and interact professionally with parents, children, coaches, and staff
Help ensure game-day operations remain organized, safe, positive, and on schedule
Assist with customer questions and concerns on-site
Support staff and volunteer coaches as needed
Help maintain i9 Sports brand standards at all locations
Assist with resolving operational issues as they arise
Promote a fun, positive, and welcoming environment for children and families