Junior Customer Service Specialist
AD Mortgage•Fort Lauderdale, FL
•Onsite
About The Position
We are looking for a detail-oriented and customer-focused Junior Customer Service Specialist to join our Servicing team. In this role, you will assist borrowers and business partners by handling inquiries, providing account information, processing requests, and ensuring exceptional customer service while maintaining compliance with company policies.
Requirements
- Strong communication skills in English and Spanish.
- Attention to detail and ability to work with large volumes of information.
- Basic proficiency with Microsoft Office and business applications.
- Strong organizational and analytical skills.
Nice To Haves
- Customer service experience is preferred.
- Mortgage servicing or financial services experience is a plus.
Responsibilities
- Handle inbound customer inquiries via phone and email.
- Verify customer identity and maintain data privacy standards.
- Research and provide accurate information regarding mortgage servicing accounts.
- Document customer interactions and requests in internal systems.
- Process routine servicing requests and coordinate with other departments when needed.
- Follow established service standards, procedures, and turnaround times (SLAs).
- Maintain professionalism and accuracy in all customer communications.
Benefits
- PTO
- sick days
- paid volunteer hours
- medical
- dental
- vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
