Junior Product Manager, Daily Finances

Uphold•New York, NY

3d•$115,000 - $138,000•Hybrid

About The Position

We are looking for a curious, customer-obsessed Junior Product Manager to own the strategy, execution, and roadmap that makes crypto part of people’s daily financial life. This is a role for someone who deeply understands customer pain points, especially around banking services, and is passionate about solving them. You'll work across a fast-moving, cross-functional team and be expected to use AI tools extensively as part of how you work every day. Most importantly, you have felt the pain of using banking, credit, or debit cards and want to solve problems for millions of customers.

Requirements

1–3 years of experience in product management, customer success, operations, customer service, or a related role
A genuine obsession with customer experience — you think in journeys, not system flows
The ability to tell a good story. In the resume you submit, add a section that describes a poor customer experience you have had and what could’ve changed it
Exposure to fintech, banking, or payments either professionally or as a highly engaged user
Experience working cross-functionally in a fast-paced environment
Comfort with ambiguity and a strong bias toward action
Exceptional written and verbal communication skills in English
Familiarity with product tools such as Jira, Notion, and Figma

Nice To Haves

Interest or hands-on experience in crypto, Web3, or digital assets
Experience at a neo bank, challenger bank, or consumer fintech product (even if not in a product management role)
Demonstrated use of Generative AI tools in a professional or personal context
A track record of advocating for the customer in a product or operations environment

Responsibilities

Own and evolve the product roadmap from core bank-like features: new types of accounts, credit and debit cards, and account management
Deeply understand customer pain points through data, support tickets, user interviews, and direct feedback and translate those insights into product decisions
Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience
Use AI tools extensively to accelerate research, prioritization, documentation, and analysis fluency in AI-assisted workflows is expected
Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision
Write clear, concise product requirements and user stories that keep the customer at the center
Monitor product performance metrics and synthesize findings into actionable next steps
Stay close to the competitive neo banking landscape and bring fresh thinking to the team

Benefits

Innovation and Impact: Contribute to pioneering projects at the intersection of traditional finance and Web3
Ownership: You will help create consumer financial products used by millions
Competitive Compensation: Stock options, performance bonuses, and comprehensive benefits on top of a competitive salary
Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence
Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group
Development Opportunities: Access training and mentorship programs this is a genuine growth role and we invest in our people
Hybrid Flexibility: 3 days in our New York City office, with flexibility on the remaining days
Inclusive Environment: We value and respect diverse perspectives
Annual bonus program based on individual, team, and company performance
Generous PTO, healthcare, and employee assistance programs
Engaging events and celebrations
Well-stocked office kitchen with a foodie culture