Junior Pre-Sales Engineer, HindSight
About The Position
Motorola Solutions is seeking a Junior Pre-Sales Engineer to support the sales, quoting, and technical discovery process for HindSight, their mission-critical recording platform. This platform is used by public safety, government, military, and critical infrastructure agencies to capture, store, and provide access to various types of data including audio, metadata, screen recording, CAD, 911, radio, and telephony data. HindSight supports on-premise, hybrid, and cloud-connected deployments and integrates with over 85 communication systems. This role is ideal for an individual who is customer-facing, technically curious, detail-oriented, and comfortable learning complex systems. The Junior Pre-Sales Engineer will collaborate with Sales, Sales Engineering, Product, Operations, and Support teams to define customer requirements, support demonstrations, assist with system design, and ensure accurate quotes based on customer environments. While deep technical knowledge is not required on day one, the candidate should possess strong questioning, learning, and communication skills to translate customer needs into accurate solution requirements.
Requirements
- Associate's degree
- At least 1+ year of experience in a technical, sales support, customer support, implementation, IT, or systems-focused role.
- Strong communication skills and the ability to interact professionally with customers, partners, and internal teams.
- Ability to understand technical concepts and explain them clearly to both technical and non-technical audiences.
- High attention to detail, especially when working with quotes, requirements, licensing, and configuration details.
- Strong organizational skills and the ability to manage multiple opportunities, tasks, and follow-ups at once.
- Comfort asking questions, documenting answers, and identifying gaps in information.
- Ability to learn complex product, pricing, and integration logic over time.
- Proficiency with Microsoft Office or Google Workspace tools, especially Excel or Sheets.
- Willingness to work collaboratively across Sales, Engineering, Operations, Product, and Support.
- Legal authorization to work in the U.S. indefinitely is required.
Nice To Haves
- Experience in public safety, emergency communications, dispatch, telecommunications, radio, VoIP, or recording systems.
- Familiarity with PSAP environments, 911 call handling equipment, P25 radio systems, dispatch consoles, CAD systems, or NG911.
- Experience supporting quotes, BOMs, technical proposals, demos, or RFP responses.
- Experience using CRM systems, quoting tools, ERP systems, or ticketing platforms.
- Basic understanding of networking, servers, virtualization, cloud environments, or software integrations.
- Prior experience in a pre-sales, sales engineering, solutions consulting, or technical support role.
Responsibilities
- Support the pre-sales process for HindSight opportunities, including discovery, demos, quoting, and technical follow-up.
- Assist Sales and Sales Engineering in gathering customer requirements related to call handling equipment, radio systems, dispatch consoles, CAD, screen recording, storage, user access, and deployment preferences.
- Help build accurate quotes and BOMs based on customer requirements, licensing needs, hardware platforms, integrations, support options, and system sizing.
- Participate in customer calls to document technical needs, clarify scope, and identify missing information required for quoting or solution design.
- Prepare and maintain internal notes, requirements summaries, quote assumptions, and handoff documentation for Operations and Implementation teams.
- Learn and understand HindSight deployment models, including on-premise, virtualized, hybrid, and cloud-connected environments.
- Work with internal teams to validate technical assumptions and ensure proposed solutions are achievable, supportable, and aligned with customer expectations.
- Assist with product demos and presentations by supporting setup, documentation, follow-up questions, and technical clarification.
- Maintain knowledge of common public safety systems and integrations, including NG911, P25/TETRA radio, commercial radio, dispatch consoles, IP telephony, CAD, RapidSOS, and screen capture.
- Help improve quoting tools, pre-sales questionnaires, internal workflows, and documentation as the product and pricing models evolve.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
