Junior PMO / Business Operations Associate Intern
About The Position
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. This internship contributes to operational excellence within Ciena Global Services by enabling efficient, scalable delivery capabilities that enhance the customer experience. The role provides hands-on exposure to business operations, project coordination, and cross-functional collaboration in a global environment.
Requirements
- Bachelor’s degree in Business, Management, Operations, or a related field (in progress)
- Working knowledge of Microsoft Office applications, including Excel for data tracking and reporting, PowerPoint for presentations, and Word for documentation
- Ability to organize and manage multiple tasks and deadlines concurrently
- Written and verbal communication skills applied in a professional environment
- Attention to detail applied to documentation, data, and reporting activities
- Initiative and ability to operate in a fast-paced, evolving environment
- Collaboration across teams to build effective working relationships
- Comfort working with data to support reporting and operational visibility
Nice To Haves
- Background in data visualization or reporting tools such as Power BI or dashboarding solutions
- Exposure to project management concepts, including timelines, tracking, or foundational PM principles
- Familiarity with collaboration or content management tools such as SharePoint
Responsibilities
- Coordinate cross-functional initiatives across PMO, operations, and service delivery teams
- Maintain project schedules, action items, and documentation to enable delivery transparency
- Update and standardize project documentation, playbooks, and process materials
- Produce reports, dashboards, and trackers that surface operational metrics and project status
- Collect, validate, and analyze data to identify trends, gaps, and improvement opportunities
- Document workflows and contribute to process improvement initiatives
- Contribute ideas and insights during team meetings and operational discussions
Benefits
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave
- vacation pay
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What This Job Offers
Career Level
Intern
