Junior Network Technician

Cuyahoga Community College•Cleveland, OH

5d•Onsite

About The Position

Provides primary implementation, management, and support for core technology infrastructure systems, including but not limited to switches, routers, and servers. Maintains monitoring and documentation for core infrastructure. Works closely with vendors and service providers with installations and provides College data and voice connectivity along with troubleshooting issues. Responds to incidents in the on-call rotation. Performs essential functions below with guidance from Network Technicians.

Requirements

Associate Degree
Significant related experience may substitute for education
Minimum of one year of fulltime IT networking experience, may include internship and co-operative experience
Demonstrated network management and support experience
Demonstrated experience making sound decisions that affect a work unit or team
Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations
Possess strong organizational and time-management skills
Possess excellent written, verbal and interpersonal communication skills
Ability to foster a team environment and work collaboratively
Ability to research and analyze issues and develop solutions
Ability to work accurately with great attention to detail
Ability to effectively complete work assignments independently
Possess comprehensive knowledge of IT Network theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations
Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
Ability to collaborate, negotiate and resolve conflicts on major projects
Ability to facilitate top-level collaboration while managing sensitive issues
Ability to develop and maintain relationships with key contacts to enhance work flow and quality
Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
Critical thinker with ability to identify and implement efficiencies within daily operations
Ability to occasionally lift up to fifty pounds of networking or computer equipment
Possess sensitivity to appropriately respond to the needs of a diverse population
Must reside in the state of Ohio and be within commuting distance of this work location/campus

Nice To Haves

Demonstrated Cisco network management experience

Responsibilities

Performs server and network administration
Installs, configures, diagnoses and repairs network switching infrastructure
Provides technical level II troubleshooting and resolution for a College-wide network
Installs, configures, diagnoses and repairs all server infrastructure
Maintains all aspects of the infrastructure through regular upgrades, patches and replacement
Installs, configures, diagnoses and repairs major infrastructure services, such as, but not limited to: Active Directory, DNS, DHCP, Email
Collaborates with all internal and external stakeholders to implement the best technology solution
Works with vendors to resolve infrastructure issues
Demonstrated willingness and ability to travel to various College sites for installs and updates
Participates in an on-call rotation for approximately a week approximately every month
Performs other duties as assigned