Junior Network Operations Center Technician Student Worker (Federal Work Study Eligible Regent University students Only)

Regent University • Virginia Beach, VA

1d • Onsite

About The Position

This entry-level student worker role monitors and supports Regent University’s network infrastructure to help ensure optimal performance and uptime. The technician assists with equipment installation, monitoring critical services, troubleshooting network issues, escalating incidents when needed, and collaborating with the team to deliver service. The position is on campus and is limited to Regent University students eligible for Federal Work Study.

Requirements

• Be a Regent University student eligible for Federal Work Study.
• Understand network monitoring and backup tools and methodologies.
• Have basic knowledge of network configuration and management.
• Be familiar with Windows and Linux operating systems.
• Demonstrate strong attention to detail and commitment to quality work.
• Be willing to learn and adapt in a fast-paced environment.
• Be willing to assist with projects outside normal business hours.
• Be able to lift 50 lbs.
• Commit to Regent’s core values of Excellence, Innovation, and Integrity.
• Have a basic understanding of networking concepts and protocols such as TCP/IP, DNS, and DHCP.
• Be familiar with monitoring tools and ticketing systems.
• Be familiar with VMware and backup operations.
• Have strong analytical and troubleshooting skills.
• Be able to work independently and as part of a team.

Responsibilities

• Monitor network performance and availability using monitoring tools.
• Monitor Help Desk tickets related to networking systems and services.
• Document incidents and resolutions in the ticketing system.
• Assist in identifying and resolving network incidents and issues.
• Collaborate with senior technicians to escalate complex issues.
• Participate in routine maintenance and system updates.
• Maintain accurate records of network configurations and changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed