Junior Network Administrator

SAM, LLC•Austin, TX

4d•Hybrid

About The Position

The Junior Network Administrator will be a member of the IT team and will assist in the day to day operation and maintenance of SAM data and voice networks.

Requirements

Bachelor’s degree in Computer Science/Technology or job experience related equivalence
1 to 2 years’ experience in managing networks with demonstrated experience in maintaining a Cisco based LAN, WAN (with optimization or QoS), SD-WAN, wireless network with high availability in a secure data center environment
1 to 2 years’ experience in managing a VOIP implementation
Successful as a key contributor in at least 2 large projects; Large projects are defined as having more than 3 participants or a budget of over $100k or a timeline of 4 months or longer
Professional with a “Customer Service” attitude
Excellent verbal and written communication skills with the ability to communicate with both technical and non-technical groups
Project management leadership experience
Motivated and results oriented with an ability to respond quickly in a dynamic environment

Nice To Haves

ITIL foundations certification preferred
N+ certification preferred
CCNA\CCIE certifications a plus
Any other technology certifications a plus

Responsibilities

Provide day to day operational & technical support for the following: Network routing and switching, WAN optimization technologies, SD-WAN, Firewall and IPS\IDS security devices, MPLS, DMVPN, AVPN, ISP, VoIP, SIP, phone services, Network monitoring, Wifi solutions
Monitor incident, change request and problem SLA metrics
Provide recommendations based on availability and capacity planning and long term strategic planning
Conduct routine hardware and software audits of data and voice equipment to ensure compliance with established IT standards, maintenance status, policies and configuration guidelines
Assist in developing and coaching help desk and intern staff
Cover after hours on call tickets and triage escalated to support teams

Benefits

Opportunity for hybrid work schedules for office positions
Company paid premiums for medical, dental, vision, LTD and life insurance
HSA and FSA plans available
Generous paid time off (vacation, sick, holidays and parental leave)
401(k) program offers 100% employer match up to 5%
Paid continuing education courses and tuition reimbursement
Employee Assistance Program
Trainings throughout the year
Office snacks, free food and fun-themed events for employees throughout the year
Opportunities to volunteer alongside your peers with our Corporate Social Responsibility Program