Junior MDM Analyst - US
About The Position
The Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work using Calero software solutions. This role involves processing customer requests, maintaining market data inventory, reconciling vendor invoices, preparing reports, and supporting client functionality. The analyst will also coordinate software updates, assist with User Acceptance Testing, and participate in service review meetings. Continuous process improvement, auditing, and promotion of managed service activities are key aspects of the position. The role requires becoming a subject matter expert in assigned customer profiles and demonstrating the value of Calero's solutions. Maintaining documentation, managing help desk tickets, and performing related duties as assigned are also responsibilities. The analyst must maintain compliance with company policies and procedures and evaluate processes for automation opportunities. Conducting regular client meetings and answering questions during these meetings are expected.
Requirements
- Experience in analyzing data sets
- A previous role working in an office/professional environment (like an internship) where they were involved in using Excel
- Data entry knowledge
- Excellent at writing formal emails
- Confident with customer facing role
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Strong organizational skills and time keeping
- Good overall computer proficiency (MS Office – Word, Outlook, etc.)
- Must be able to meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Nice To Haves
- Basic SQL knowledge is preferred but not essential
Responsibilities
- Process requests from our customers in a way that will delight them
- Maintain market data inventory accurately using Calero’s cutting edge MDM software
- Reconcile and process vendor invoices for payment; investigate and resolve any cost discrepancies
- Prepare, verify and distribute reports
- Support development and maintenance of bespoke client functionality
- Co-ordinate software updates within our global team, including internal testing
- Assist Customer in User Acceptance Testing
- Contribute to and participate in regular service review meetings or conference calls with customers and relevant staff members
- Monitor and report on a regular basis, regarding Service Level Agreement metrics
- Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures
- Promote the managed service activities, new features and projects that may benefit the customer and increase revenues
- Become a subject matter expert in the assigned customer’s profile of market data services with a specific focus on their business
- In collaboration with team members, demonstrate the value of our solutions to our customer and ensure that the managed service meets and exceeds their expectations
- Own all relevant documentation, including customer process documents, keeping them up to date
- Raise a Help Desk ticket for any system issue and manage ticket to resolution
- Perform related duties as assigned by supervisor
- Maintain compliance with all company policies and procedures
- Evaluate process and automate whenever possible
- Conduct regular client meetings
- Answer questions during meetings, providing further background and detail
Benefits
- competitive, fair pay and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
