Junior Manager on Duty - Retail

Historic Hudson Valley • Pocantico Hills, NY

4d • Onsite

About The Position

Historic Hudson Valley (HHV) is a Westchester-based education, arts, and culture nonprofit that welcomes visitors to five National Historic Landmarks and presents public tours, school programs, and seasonal festivals, including The Great Jack O’Lantern Blaze. HHV has a national reputation for groundbreaking on-site interpretation, public programming, and award-winning digital content. HHV seeks a Junior Manager on Duty to support day-to-day retail, visitor services, food and beverage, and event operations across HHV sites and seasonal experiences. This role serves as an on-site support lead during assigned shifts, helping ensure that frontline staff are trained and prepared, guest service standards are maintained, retail and event operations run smoothly, and operational issues are communicated promptly to the Retail Manager and Associate Director.

Requirements

• Prior experience in retail, visitor services, hospitality, food and beverage, museum, nonprofit, or event operations preferred.
• Experience supervising, training, or supporting frontline staff preferred.
• Experience with POS systems, scheduling platforms, inventory systems, or retail systems preferred.
• Strong customer service and hospitality skills.
• Strong attention to detail, especially with inventory, scheduling, time punches, GL coding, product setup, signage, and operational follow-through.
• Comfort learning and using technology platforms such as Shopify, StaffSavvy, Tessitura, Outlook, Teams, and POS systems.
• Ability to work independently while following established procedures and manager direction.
• Dependability, professionalism, flexibility, sound judgment, and strong communication skills.
• Evening, weekend, and holiday availability during HHV events and peak operating periods.

Responsibilities

• Support retail and event operations, including training and onboarding seasonal and part-time retail, visitor services, and food and beverage staff.
• Create or assist with staff schedules for assigned locations and events, including Blaze, Sunnyside, Philipsburg Manor, Union Church, and other assigned programs.
• Support Shopify operations, including staff log-ins, product setup, receiving, price tickets, sales monitoring, negative reports, transfers, damages, and inventory accuracy.
• Monitor inventory levels, identify oversold items or discrepancies, assist with inventory counts and transfers, and communicate low-stock or high-demand items.
• Support StaffSavvy processes, including time entry, POS punch-in/punch-out procedures, pay-period punch reviews, and GL coding checks.
• Assist with retail opening and closing procedures, POS readiness, cash/revenue procedures, and daily operational readiness.
• Help maintain merchandising, visual displays, signage, stockroom organization, and retail presentation standards.
• Support food and beverage compliance, including required postings, sanitation supplies, spoilage/damage processing, and alcohol license posting and last-call procedures as directed.
• Serve as an on-site point of support during events to help staff work effectively, respond to guest needs, and escalate staffing, inventory, system, or visitor experience issues.
• Perform other retail, event, visitor experience, and operational duties as assigned.
• Serve as an on-site Retail Manager on Duty on certain days and nights, supporting HHV's regular Museum Shop operations as well as its Special Events.

Benefits

• Employer-supported health, vision, and dental insurance.
• 401K with Employer-paid contributions.
• Paid time off, family leave, and parental leave.
• Employer-sponsored life insurance.
• Eligible HHV employee perks, which may include free or reduced admission to HHV events and sites, free or reduced admission to participating historic sites and museums, museum shop and café discounts, and professional development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed